Sr. Resident Solutions Engineer

About HashiCorp

At HashiCorp, we build the infrastructure that enables innovation. Our suite of multi-cloud infrastructure automation products are the underpinnings of the largest enterprises in the world, who rely on our solutions to provision, secure, connect, and run their critical applications to deliver crucial services, communications tools, and entertainment platforms to the world. We're building a once-in-a-generation infrastructure company with a unique approach rather than focusing on specific technologies, and we build products and solutions that support real-world workflows spanning the multiple cloud environments that nearly every organization worldwide is using today.

About the Role

As a Sr. Resident Solutions Engineer at HashiCorp, you will work with an impactful team devoted to the long-term success of our customers. Combine your hands-on expertise in running and automating large, complex systems with an affinity for continuous improvement to implement, integrate, and operate our HashiCorp products for our strategic customers. The Resident Solutions Engineer will team up with our Resident Solutions Architects and Sales Engineers. Their main role is to support customers in successfully using our products as they shift to the cloud. They will focus on helping these customers thrive and get the most out of our products.

The typical Resident Solutions Engineer's responsibilities will include hands-on development efforts to deploy, conduct, and validate HashiCorp tools, as well as integrate third-party systems with those tools. Candidates must be motivated to self-manage project priorities, deadlines, and deliverables.

An ideal RSE candidate will have validated experience working on platform development or SRE teams and direct hands-on experience with infrastructure automation and configuration management solutions.

In this role, you can expect to:

• Collaborate with the Resident Solutions Architect (RSA) on the design and execution plans regarding implementation and associated integrations of the HashiCorp tool(s) defined in the scope of the collaboration.
• Complete the technical customer solution plan designed by the Resident Solutions Architect (RSA) assigned to the customer account.
• Design, implementation, and management of HashiCorp enterprise solutions.
• Assist in the design and configuration of third-party integrations with HashiCorp enterprise solutions.
• Creation of support documentation, automation, runbooks, and similar collateral associated with HashiCorp enterprise solutions.
• Assist in the application or execution of software patches and upgrades to HashiCorp enterprise solutions in non-production environments.
• Consult with various application, platform, and operations teams on how to integrate their tools, applications, and services with HashiCorp tools.
• Complete specific tasks throughout our customer’s cloud transformation journey as it relates to the HashiCorp product suite.
• Build automation for the deployment, management, and operation of one or more of our HashiCorp solutions.
• Assist customers in aligning people, processes, and workflows with the Cloud Operating Model.
• Articulate and redefine the cloud consumption model in relation to HashiCorp Tao of workflows.
• Directly impact developer velocity whilst satisfying the objectives of governance, risk & controls.
• Be cognizant of, and appropriately communicate, the business value of the HashiCorp product suite to customers.
• Articulate the technical functionality of HashiCorp products and additional 3rd party integrations to practitioners, product owners, and managers.
• Educate and advise customer users on how HashiCorp tools can enable and even simplify the adoption of the Cloud Operating Model as part of their cloud transformation journey.
• Train team members on managing systems and services effectively, automating tasks, and keeping an eye on systems.

You may be a good fit for our team if you have:

• Intermediate experience with Terraform including an awareness of the deployment workflow and module development.
• Working proficiency with one or more HashiCorp Enterprise solutions.
• Experience handling Linux systems and container orchestration systems
• Experience with system/service monitoring, observability, and alerting.
• Experience handling shared, multi-tenant services. SRE experience is a plus.
• Experience running public cloud infrastructure.
• Experience with industry-standard infrastructure deployment and configuration management tools.
• Intermediate comprehension of software development lifecycle including CI/CD and version control solutions.
• Knowledge with security and compliance requirements for shared services.
• A proven record of assisting with cloud transformation at one or more organizations.
• Knowledge with cloud service providers and their offerings, common technical platforms, and shared service management at scale.
• The ability to explain complex technical topics in simple terms

HashiCorp embraces diversity and equal opportunity. We are committed to establishing a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.

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