Sr. Engineer - Boundary Reliability Engineering

About the team

HashiCorp Boundary aims to provide a seamless, just-in-time remote access experience for customers to their infrastructure and other web applications without having to worry about passwords, certificates or other credentials. Boundary is offered as a Cloud platform and this role will be part of the Boundary Enterprise Enablement team whose primary focus will be scale and reliability to enable hypergrowth among medium and large enterprises.

What you’ll do (responsibilities)

Senior Engineer – Boundary Reliability Engineering

As a Senior Engineer on the Boundary Reliability Engineering team, you will 

Key Responsibilities:

• Develop a deep understanding of how customers interact with Boundary Cloud and continuously improve reliability and user experience.
• Implement and advocate for best practices in high availability, disaster recovery, scalability, and fault tolerance.
• Design and build internal developer tools to proactively detect, diagnose, and remediate reliability issues.
• Lead and refine incident management processes to minimize downtime and directly improve customer satisfaction.
• Enhance service reliability by developing monitoring and observability tooling using SLIs, SLOs, and SLAs.
• Deploy, manage, and monitor large-scale Boundary Cloud deployments to ensure optimal performance.
• Anticipate potential failures and take proactive steps to mitigate risks before they impact users.
• Collaborate with cross-functional teams to refine tools and processes based on real-world production insights.
• Participate in a 24/7 on-call rotation, supporting mission-critical production services.

What you’ll need (basic qualifications)

• 5-7 years of handling production applications at scale: Backend applications written in Golang or similar, Postgresql (or any RDBMS), Observability, and AWS Primitives
• Strive for quality through maintainable code and comprehensive testing from development to deployment
• Clear communication skills while remaining empathetic and kind
• An eagerness to learn through humility and reflection
• Experience debugging live production services

What's nice to have (preferred qualifications)

• Working knowledge of industry best practices related to information security
• Working knowledge on AWS Aurora or postgres, Nomad or other orchestration platforms, Traefik or other load balancing technologies
• Experience or willingness to conceive, document and advocate for best practices

#LI-Remote (exclude if not applicable)