Sr. Systems Analyst - SAP S4 Order to Cash Lead

About Harry’s 

Harry’s Inc. started in 2013 with a specific goal: disrupt the shaving industry by creating an innovative, everyday product at a fair price. Since then, Harry’s has expanded to Canada and Europe, developed relationships with retailers such as Target and Walmart, expanded our grooming brand into a personal care powerhouse, launched two new brands including Flamingo and Cat Person, and made our first brand acquisition with Lumē. 

The key to our success? Our amazing people. From chemists, mechanical engineers, CX associates, to creative directors, sourcing managers, and logistics specialists, the Harry’s team is composed of some of the most brilliant, diverse, and humble people you’ll ever meet. 

Our brands answer unmet consumer needs, but our company is a place of inclusion and innovation that attracts some of the brightest minds across industries, geographies, and backgrounds. Whether we have a team of 5 or 500, our core values and our startup mentality remain; we value continuous improvement and learning, teamwork and collaboration, creative problem solving, and open and direct dialogue and feedback.

The Harry's Inc working model is in-office Tuesday, Wednesday, and Thursday. Our beautiful 70,000 square foot SoHo office is decked out with bagels on Wednesdays and lunch on Thursdays, and fully stocked kitchens with snacks, coffee, and drinks everyday.  Can’t forget the free products and the opportunity to have some meetings without Zoom!

#BI-Hybrid

About the Team

 The Global IT team at Harry’s works cross-functionally and across geographies to make sure our company is equipped to scale. Through our help desk, long-term systems initiatives, and deep technical knowledge, we provide services to the entire company. We are committed to doing whatever it takes to support our coworkers operating in the most state of the art environment to ensure continuous improvement and keep up with excelled growth and demand.

 About the Role

Harry’s has successfully implemented SAP S/4HANA on Cloud version 1909 in June 2021 as the core business system. This was the first of several enterprise projects to aggressively build out a diverse set of scalable enterprise resource planning tools specifically designed to meet the needs of eCommerce, manufacturing, and retail.

The SAP S/4 Order to Cash (OTC/ O2C) is a key role in the ever important and challenging area of Sales, Distribution and Logistics. Owning the Order, Delivery, Good Issue and Invoice processes, responsibilities include gathering requirements and turning those requirements into SAP solutions. The right resource will work closely with the business, leadership, internal and external stakeholders in support of the SAP S/4 OTC process, along with the integrations with EDI customers, Third Party Logistics Providers (3PLs), our eCommerce Solution, and future applications such as our Transportation Management System (TMS) and our demand planning tool, Blue Yonder.

What you will accomplish:

• Support the area of SAP S/4 OTC supporting relevant Sales, Distribution, Logistics, and Billing applications
• Participate in SAP and other OTC projects as the SAP OTC SME
• Take part of design, build, testing, data migration, and training activities during the project, as well as relevant activities once in support
• Validate and document configurations, enhancements, development, and underlying processes.
• Coordinate with OTC users to understand functional requirements to identify and develop solutions.
• Understand the implemented configuration and Harry’s OTC processes to design future solutions, enhancements, and continuous improvements for SAP based Harry’s business priorities and initiatives.
• Provide input on and oversight of internal processes with respect to SAP master data, hierarchies and reporting.
• The daily support (incidents and service requests), maintenance and continuous improvement of SAP environment
• Provide support to all the users, train them, providing a demo of the existing or the new functionality of O2C. 
• Participate in developing Harry’s SAP best practices to facilitate change management and end user adoption of new technologies and processes in the OTC space.
• Support other OTC applications as they are introduced to the Harry’s IT Global Systems ERP support model.
• Collaborate with user, business units, and other IT teams to deliver SAP best practices to Harry’s
• Support EDI transactions and relationships with our EDI Integration Partner, Logistics Providers, and Customers

 This should describe you:

• Bachelor’s or Master’s degree from an accredited institution preferably in the engineering, technology, or supply chain field.  Relevant SAP certification is a plus.
• 5+ years working in the field of SAP Sales, Distribution and Logistics; preferred 1 full end-to-end experience implementing SAP S/4 and working in production support.
• Clear understanding and hands on experience in SAP OTC processes (including pricing, sales orders, deliveries, pick/pack/post goods issue, and billing) and master data (including Business Partners, EDPAR, CMIR, etc).
• Experience with integrations with external systems and partners using IDOC, API, and flat files.  Familiar with IDOCs for EDI Orders, Deliveries, Shipment Confirmations, Item Catalogs, Invoices, Order Confirmation, and Order Changes.
• Preferred experience working in an Agile environment during an SAP Project and/or Activate Methodology.
• Able to clearly document functional requirements and solution designs.  
• Translate documentation into configuration and or technical specifications for development with the ability to think outside the box. 
• Support configuration of OTC solutions, including updates, such as Pricing or new Sales Orgs, but also implementation of new functionality, including ATP and Batch Management.
• Experience in documentation and participation in unit testing, integration testing, related to SAP OTC.
• Experience training end users in the processes of SAP OTC.
• Experience working as a liaison between the OTC business and IT teams, leading and working with contractors or consultants, as well as Harry’s employees.
• Strong organizational skills and dedication to quality delivery with a proven track record of consistently meeting project deadlines.
• Able to clearly document functional requirements and solution designs
• Create and maintain Std. Operating Procedures (SOPs)
• Translate documentation into configuration and or technical specifications for development with the ability to think outside the box.
• To you, there’s nothing more exciting than a new challenge.
• Sense of humor - we take our work seriously and ourselves un-seriously.

Here's who you'll work with:

Reporting to the O2C Manager, IT Systems, working with a team of seasoned Harry’s Enterprise Systems and SAP managed service professionals; working closely with the broader IT department and business units.

Benefits and perks

• Medical, dental, and vision coverage
• 401k match
• Equity in Harry’s 
• Flexible time off and working hours
• Wellness and L&D stipends
• 4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years 
• Up to 20 weeks of pregnancy leave and up to 16 weeks of parental leave
• Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop
• Free products from all of our brands

Harry’s is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

Harry’s is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, domestic violence victim status, arrest/conviction record, sexual or reproductive health decisions, caregiver status, credit history immigration status, unemployment status, traits historically associated with race, including but not limited to hair texture and protective hairstyles or any other status protected under applicable federal, state and local laws. Harry’s commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.

We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

We can’t quantify all of the intangible things we think you’ll love about working at Harry’s, like the exciting challenges we tackle, the smart and humble team you’ll get to work with, and our supportive and inclusive culture. That said, our salary ranges are based on paying competitively for our size and industry, and are one part of our total rewards package, which also includes a comprehensive set of benefits and our equity program. The base salary hiring range for this position is $113,500-$150,500, but the final compensation offer will ultimately be based on the candidate’s location, skill level and experience.