Senior/Staff System Engineer - Bangkok based

Get to Know our Team: 

The IT Infrastructure team operates all networks, servers, and storage platforms used to deliver services to Agoda’s customers. We support every product within the company, working with a wide range of systems and technology stacks. As part of the IT Infrastructure team, you’ll be working with over 25,000 server instances, one of the largest OpenStack private clouds in Asia, sophisticated Kubernetes-based compute engines, and a data platform capable of transporting and ingesting millions of data messages per second. Each of these opportunities - coupled with an open work environment - are a great way to gain experience on a modern and dynamic platform, constantly evolving to adapt to changes in the business landscape.

The Opportunity:

Our infrastructure team in Bangkok is searching for an experienced System Engineer to help us build and manage our infrastructure. We are looking for somebody with hands-on experience in infrastructure system lifecycle management, writing scripts and tools to development to interface with the system management APIs exposed by OpenStack, Ceph, Kubernetes, etc.

Responsibilities/Key skills:

• Design and development of automation toolsets to help drive efficiency in Agoda’s IT infrastructure (bare metal deployment, software installation/patching, monitoring and remediation, etc.).
• Manage incidents and daily operational tasks on production and development environments, occasionally outside of business hours
• Provide expert advice and guidance to other infrastructure team staff and software developers; can effectively mentor less experiences staff.
• Lead and manage implementation projects from end to end, working across multiple team and departments.
• Conducts performance tuning and troubleshooting investigations, working across the entire organization
• Coordinate datacenter operations tasks with remote DCOE staff (server/rack/row/cage provisioning, rolling replacements, power & temperature management, etc.)

Experience/Requirements:

• At least 5 years of IT operations experience in LARGE heterogeneous environments
• Must have Kubernetes experience, understanding of complex Kubernetes architectures and can effortlessly design and manage scalable, resilient, and efficient containerized environments.
• Competent in one or more common scripting/automation languages: Python (mandatory), Go (mandatory), YAML, ruby, JavaScript, bash, PowerShell, ansible playbook.
• Expert in Grafana dashboard development and query languages (SQL, JQL, Elasticsearch, PromQL).
• Excellent troubleshooting skills, deep dive analysis, capable to break down issues into testable hypotheses and develop tools to assist during troubleshooting. Can troubleshoot “full stack” issues.

Preferred / Advantage 

• Some experience in CI/CD, preferably form a DevOps background, gitlab (in dept is advantage)
• Able to work under pressure and deliver projects on time.
• High sense of ownership. Actively looks for lingering problems and proactively fixes them.
• Good knowledge of networking architecture within complex e-commerce environments
• Good English skills, strong analytical skills, eager to learn new things.
• Self-motivated, approachable and adaptable, with good communication skills (working language is English).

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