Position Summary
About the role
- Develop and manage end-to-end technical onboarding projects with customers to drive adoption of Harness products.
- Manage and own process, working with multiple stakeholders internally and externally, and representing the customer point of view within the engineering organization.
- Manage and own end-to-end customer escalations, from tracking, prioritization to customer communication and feedback.
- Drive and influence technical and product strategy cross functionally that will help reduce complexity of onboarding projects and reduce customer cycle time.
- Design measurements to track impact and drive internal and external process improvements.
- Articulate the technology, requirements, goals, and milestones of your team.
- Help drive product decisions to align with higher company initiatives
About you
- B.S. in Computer Science or a related technical discipline, or equivalent experience.
- 5+ years of software engineering or systems engineering and/or in technical product/program management experience.
- Experience driving and delivering complex SaaS software from inception to delivery.
- Proficient in project management and issue tracking tools like Jira.
- Experience interacting with external customers and driving programs with customer teams.
- Knowledge of user needs, gathering requirements, and defining the scope.
- Experience operating autonomously across multiple teams and functions demonstrated critical thinking and thought leadership.
- Organizational, coordination, and multi-tasking experience.
- Analytical and problem-solving experience.
- Experience establishing work relationships across multi-disciplinary teams in a different timezone
- Experience with CI/CD pipelines is a plus
Work Location
- US- Remote - preferably within the Eastern time zone
What you will have at Harness
- Competitive salary
- Comprehensive healthcare benefits
- Flexible Spending Account (FSA)
- Flexible work schedule
- Employee Assistance Program (EAP)
- Flexible Time Off and Parental Leave
- Monthly, quarterly, and annual social and team building events
- Monthly internet reimbursement
Harness in the news:
- Harness Grabs a $150m Line of Credit
- Welcome Split!
- Harness Recognized in Inc.'s Best Workplace Awards 2022
- Harness on LinkedIn: America's Great Companies to Work For -- And What You Can Learn From
- #6 - Glassdoor Best Places to Work 2021 list
- #17 on Forbes Top 50 Cloud Companies to Work For
- #47 on LinkedIn’ Top 50 Companies to Work For
- #2 on Quartz 2021 list best places to work for remote workers
- 2021 Career Launching Companies List
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
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