Senior Product Education Engineer

Position Summary

As a Senior Product Education Engineer at Harness, you will become an expert in Harness products to teach others to become experts. You will be the source of truth and lead others on operational recommended practices, implementation guidance, and solution architecture drawing upon your engineering experience. 

The Harness product suite empowers individuals and companies to provision, secure, connect, and run applications in the cloud according to the modern cloud operating model. For this role you should be comfortable working with code, configuration, and the command line.

This role is cross-functional between product, engineering, sales engineering, and customer success. You should be excited about taking feedback and requests from the field, coming up with creative solutions to real-world problems, and documenting and presenting those solutions for others to learn from. You should be passionate about devops, microservices, security, teaching, and education — both internally for Harness employees and externally for Harness users and partners. 

About The Role

• Ability to lead multi-day instructor-led training [ILT] for a variety of size customers and partners at Harness. 
• Create hands-on lab exercises and interactive experiences to help practitioners become confident with Harness products.
• Create questions and answers to further Harness Certified Experts certifications.
• Write recommended and best practice guides for using Harness products in production. 
• Curate educational resources created by other Harness staff and the open source community.
• Write clear, step-by-step guides for specific industry or customer use cases.
• Create or convert existing code samples to work on multiple cloud providers and for mixed workloads.
• Build automations helping further automate our ILT and certification offerings and ecosystem.
• Collaborate and build consensus with other education engineers, sales engineers, product management, engineering, and solution architects to understand customer use cases and document solutions to their problems.

ABOUT YOU

• Genuine curiosity in learning how to learn and how to teach others to learn efficiently.
• Excellent written and verbal communication skills - this will be tested during the interview process and is required to be successful.
• Previous experience with any Harness product (production experience is not required).
• 4+ years of experience in a customer-facing technical role such as technical trainer, sales engineer, technical account manager, customer success engineer, enterprise architect, software engineer, DevOps engineer, or other relevant work experience.
• 1+ years experience in a programming language such as JAVA/Go/Python/NodeJS.
• 2+ years experience in cloud native technologies such as Kubernetes. 
• 1+ years experience in public cloud technologies such as AWS/Azure/GCP.
• Experience with observability solutions such Prometheus/Open Telemetry/DataDog/AppDynamics. 
• Experience operating and maintaining cloud infrastructure in a production environment is preferred.
• Experience with audio/video (recording, microphones, Adobe Premiere Pro, Screenflow or Camtasia) is preferred, but not required.
• Experience with graphic design or visual explanations is preferred but not required.
• Experience delivering curriculum, exams, and certifications via training partners is preferred but not required.
• Experience in teaching or education. This could be as a technical evangelist, tutor, or mentor is preferred but not required.
• Experience in LMS solutions to deliver interactive training and credentialing such as Instruqt is preferred, but not required.