About Gusto
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide.
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.
About the Role
As a member of the IT Infrastructure Engineering team, you will be part of the broader IT Experience org (IT Operations + IT Engineering) and be responsible for managing our organization's infrastructure systems and networks to ensure they are functioning and meet Gusto’s needs.
Here’s what you’ll do day-to-day:
- Maintenance: Installing and configuring hardware, software, and networks
- Working with one or more of these technologies (VMWare, Microsoft, Veeam, Nutanix and SRW)
- Troubleshooting: Resolving issues with computer and server systems to minimize disruptions
- Security: Ensuring the security and efficiency of IT infrastructure
- Performance: Monitoring system performance and identifying system requirements for upgrades
- Research and development: Keeping up with IT business needs and implementing emerging technologies
- Data management: Creating backups and safeguarding data
- Account management: Setting up accounts for new and existing employees
- Manage ticket queues and escalation requests and resolve with guidance from the team
- Other related responsibilities contributing to OKR projects
- Participate in rotational on-call with the team
- Documentation of operational processes and architecture
Here’s what we're looking for:
- Strong understanding of network protocols (TCP/IP, routing, firewalls)
- Proficiency in server operating systems (Windows, Linux)
- Proficiency with virtualization technologies (VMWare, Horizon and hyperconverged infrastructure)
- Proficiency with datacenter Microsoft technologies (Active Directory, DNS, DHCP and Azure AD)
- Experience with AWS cloud computing platform
- Knowledge of scripting languages (PowerShell, Python, Bash)
- Familiarity with configuration management tools (Ansible, Puppet, Chef)
- Understanding of backup and recovery strategies, as well as disaster recovery
- Understanding of security best practices and principles
- Excellent problem-solving and troubleshooting skills
- Technology enthusiast who is always excited to learn about new apps, devices, and ways to do things better
- Passion for automation and desire to make processes and workflows highly efficient
- Outstanding people, communication and collaboration skills
- Love to solve problems and get at the root of issues
- Upbeat and positive, motivated by making someone else’s day smoother
- Super detail oriented and highly organized. It bothers you when things are not lined up properly or documentation doesn’t exist
- Incredibly reliable and follow through on what you promise
- Proactively handle anticipated issues before they arise
- 6+ years of IT Infrastructure experience
Our cash compensation amount for this role is targeted at $113,000-126,000 in Denver & most remote locations, and $136,000-153,000 for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.
Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.
Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.
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