Services Excellence Senior Manager: Project Controller and GTM Support

PRIMARY RESPONSIBILITIES INCLUDE (Project Controller Office):

• Create, define, and launch program and methodology for Project Control Office (PCO)
• Define program scope, roles and responsibilities of each stakeholder
• Create an offshore Team supporting the Services organization globally
• Institute and roll out methodology globally and apply to all Lines of Business and Practices within Services (Regions, Global Practices, INOW, Education)
• Ensure that projects are setup with maximum accuracy, meeting financial and forecast commitments
• Responsible for weekly forecast cadence with ownership of financial accuracy at project level (Revenue, Cost and Margin)
• Defining and implementing all KPIs and performance measurements for Professional Services projects including but not limited to EAC, ETC, Book to Bill, Recognized revenue, Project profitability, Resource utilization, Scheduled billable hours, Forecasted revenue/cost/margin recognition.
• Working with Global FP&A to support on quarterly forecast submission by providing details on project scope, deliverables, and corresponding financials to be used on final submission to Corporate
• Manage the entire project life cycle financials and create full P&L visibility to stakeholders 
• Involved on all project activities including invoice, credit notes, concessions and other financial items directly associated to the Practice and Regional results and performance 
• Monitoring project proposals to ensure compliance with company guidelines and objectives 
• Responsible for all training and enablement documentation including delivering of on-site and remote training sessions
• Included as part of the Deal Review Board and provide engagement financial overview, including risks and opportunities and all conditions meet management objectives 
• Prepare Engagement Financial Consolidation to be used during Deal Review and presentation
• Define methodology for project quality rating following industry standards (e.g.: Red, Yellow, Green)
• Own delivery review cadence of project details with each Practice/Regional Leader
• Ensure all project activities abide to Company standard policies and procedures and follows audit specific recommendations
• Maintain all KPIS and set up standard views for financial control
• Own backlog figures and revenue from pipeline build up for forecast purposes
• Be the focal point of all financial-related metrics and steward the organization into performance measurement items
• Design management reporting for performance evaluation of the organization including revenue and profitability by practice and portfolio solution, project margin, headcount control, and productivity such as utilization capacity control

PRIMARY RESPONSIBILITIES INCLUDE (GTM Support):

• Be the focal point of contact for all Sales Operations activities including reporting, business performance, and sales opportunity processes and discipline
• Develop productivity and performance reporting models of sales management and individuals including daily sales track, quota attainments, and sales performance by line of business, region, and portfolio
• Establish highly repeatable (and scalable) sales processes, automation, and reporting methodology that can be implemented across regions
• Conduct historical reviews of account performance and account segmentation
• Lead all aspects of win/loss analysis and other predictive analytics.
• Work in collaboration with Business Development to optimize GTM strategy including core sales processes and productivity drivers
• Work with Business Development on defining quotas and territory assignments
• Support Business Development and Leadership on the development and creation of a 3-year maturity model Sales and Territory operations optimization.
• Collaborate with cross-functional teams including Finance, Operations, Sales, and Delivery
• Develop effective governance via policy, process training, and effective communication and change management
• Comfortable with building models and performance summary dashboards and presentations

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree in Business or Engineering
• PMI certification a plus
• Expert on Professional Services disciplines including delivery methodology and services offerings
• Must have deep knowledge of Professional Service KPIs and Industry performance measurements 
• Experience with Project Financials and deep knowledge of Services P&L with clear experience on drivers that generates financial improvements
• Revenue recognition knowledge required (e.g.: Percentage of Completion, Time and Materials, Pro-rata, etc)
• Cost accounting on project life cycle required
• Exposed to Forecast activity at project full P&L
• Experience with financial consolidation of multi-ledgers and multi-currencies 
• Prior lead experience on Global initiatives and Change Management required
• Ability to work effectively in a high-growth environment and a rapidly changing organization 
• Proficiency in spreadsheets (Google Sheets, Microsoft Excel) and modeling of financial scenarios
• Strong interpersonal, organizational, time management, and problem-solving skills 
• Bilingual preferred due to the Global scope