What you'll do
- Collaborate with development teams to troubleshoot and solve problems, reducing customer impact.
- Develop automated runbooks and implement measures to handle issues proactively.
- Apply sound engineering principles and mature automation to our operating environments.
- Monitor, maintain, and enhance the reliability and performance of applications on our Guidewire Cloud Platform.
- Leverage your automation and software engineering expertise to optimize systems and eliminate toil.
- Document and examine incidents to improve processes and prevent future occurrences continuously
- Stay up-to-date with the latest industry trends, tools, and best practices in site reliability engineering.
- Contribute to a culture of innovation, learning, and continuous improvement.
- Participate in on-call rotations to ensure the availability and reliability of our services.
What you'll bring:
- Proven experience as a Senior SRE or similar role, with a track record of improving system reliability
- Strong problem-solving skills and the ability to analyze complex systems and devise effective solutions
- Excellent collaboration and communication abilities to work cross-functionally and clearly document processes
- Experience with automation, monitoring, and performance optimization tools and techniques
- Dedication to maximizing uptime, scalability, and delivering an exceptional end-user experience
- A passion for technology and a strong desire to continuously learn and grow your skills
- Alignment with Guidewire's mission to leverage technology to help protect and support others
Required skills:
- Proven experience designing and deploying SLI’s, SLO’s, and Error Budgets
- Proven experience leveraging application performance monitoring (APM) and telemetry tools to ensure we maintain expected service levels for our applications.
- Proven experience triaging and debugging distributed systems on cloud infrastructure.
- Proven experience in designing and engineering CICD pipelines within K8S and legacy ecosystems
- Proven experience in designing and engineering monitors, dashboards, and synthetic transactions in Datadog
- Proven experience in building, deploying, and running scalable infrastructure within AWS and Kubernetes ecosystems using Terraform and other cloud-native approaches
- Proven experience in managing infrastructure config at scale using multiple approaches and/or tools such as GitOps, Puppet, or Ansible
- Good understanding of AWS cloud networking and security with hands-on experience remediating infrastructure vulnerabilities at scale
- Proficiency with Linux system administration and the ability to program/script using Python, Go, Java, shell, or equivalent.
Preferred Skills:
- SRE Certified in multiple categories
- AWS Certified in multiple categories
- Proficiency with SQL, database administration, data pipelines, performance tuning, and schema design
- Proficiency with multiple pipelining tools such as Team City, Bitbucket Pipelines, Jenkins, and GitHub Actions
- Familiarity with open-source distributed data processing frameworks such as Hadoop, Apache Spark, AWS RedShift, etc
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