Guidewire Software

Senior Jira/JSM developer & administrator ( US shift)

Remote Bengaluru, India
Groovy
Description
Join our dynamic Collaboration applications team as a Senior Jira/JSM Developer/Administrator where you will take charge of leveraging and optimizing Atlassian applications to meet the evolving needs of our stakeholders. You will primarily collaborate with key stakeholders across Europe and the U.S. to drive innovation and efficiency through the effective use of Jira and Jira Service Management.

Requirements:

  • 4-6 years of development and system administration experience of Atlassian systems (JSM and Jira Cloud)
  • Experience in the design, build, automations and customization and roll out of advanced Jira/JSM workflows (script runner plus automation), and schemes
  • Experienced in the selection and implementation of Marketplace apps
  • Test and delivery of solutions/workflows and integrations with solutions such as Opsgenie, PagerDuty, Bitbucket, Confluence, Slack and other Jira instances
  • Apply Jira/JSM best practices and ITSM principles to optimize services and processes.
  • Create and maintain dashboards, reports, and metrics to track and measure key performance indicators.
  • Configure and manage incident, problem, and change management processes
  • Create knowledge base articles for self-service.
  • Strong understanding of Jira workflows, permissions, SLAs, and automation rules, groovy scripting.
  • Support escalations & P1 issues by adopting to a follow the sun support model Create knowledge base and self-help articles to provide training and support for known issues
  • Experience in administration of Confluence, Atlassian Status Page Atlassian Analytics is a plus
  • Ability to work in a fast paced environment, learn new skills, technologies as needed
  • Work seamlessly within an agile framework to deliver high-quality results
  • Excellent interpersonal skills to foster collaboration with diverse teams and stakeholders
Guidewire Software
Guidewire Software
Enterprise Software InsurTech Software

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