Project Manager and Process Lead

Job Family:

Travel Required:

Clearance Required:

What You Will Do:
 

The Project Manager and Process Lead will join Guidehouse to support a public diplomacy office at the Department of State. The client transitioned to a new operating model after completing a multi-year effort to modernize and restructure the Department’s public affairs sections at overseas embassies and consulates. The office is working to improve processes related to knowledge management, communications, collaboration, and leveraging new tools and technology. 
 
In this role, the candidate will lead the process and project management operations for the stand up and refinement of the updated operating model and customer support organization. The candidate will work with the client to provide advice and assistance to customers, as well as develop new and review current processes, recommend improvements, and support the implementation of a case management system and other tools as identified. The candidate will also support outreach to and collaboration with overseas missions, scheduling with global teams, data collection and reporting, and communications.
 
Day to day responsibilities may include: 

• Provide project management for a Salesforce platform, to include managing requirements

• Develop, maintain, and refine standard operating procedures related to customer management and case routing.

• Coordinate across business units and support internal and external communications, collaboration, and coordination. 

• Collect and manage data from multiple sources, report and communicate updates, and refine operating procedures based on updated requirements. 

• Support the integration of various stakeholder management and customer experience platforms to include Salesforce and Asana.

What You Will Need:

• An ACTIVE and MAINTAINED SECRET Federal or DoD security clearance

• A Bachelor's degree 

• SIX (6) years of experience with project management and/or executive level support

What Would Be Nice To Have:

• Experience managing Salesforce deployments

• State Department experience (or other international agency) 

• Excellent organizational skills and attention to detail 

• Prior consulting experience 

• Ability to learn and manage a variety of technology platforms 

• Experience in Salesforce and Asana 

• Experience with data collection and/or data information sharing 

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.