Sr. Data Analyst
Department: Business Analytics
Employment Type: Temporary
Location: Remote, Texas, Remote - United States, Remote
Remote: Anywhere in the USA; Eastern or Central time preferred.
Location: Dallas/Chicago
Key Responsibilities
- Access, review, and generate reports from various systems, including Salesforce, Power BI, and Tableau.
- Assist with the development requirements and maintenance of dashboards used to visualize data, including Power BI and Tableau (Salesforce).
- Utilize SQL and Snowflake-Databricks to pull and analyze data effectively.
- Analyze volume shifts for trends and proactively report on drivers
- Assist with developing presentations and storytelling that outline the volumes, trends, and themes.
- Demonstrates curiosity and proactively leverages AI and emerging technologies to enhance project work and drive impact.
- Additional work related to the analysis of the data, such as engaging stakeholders and partners cross-departmentally to understand potential opportunities with systems, processes, or people, as needed. Communicate with other departments for in-depth reviews (e.g., Finance/Rev. Assurance, Marketing, Product, IT Analytics).
- Provide Operations metrics and data support employee process improvement initiatives and other business cases tied to reducing escalations.
- Proficiency in analyzing complex policies and processes and providing recommendations for improvement.
Job Qualifications
- 4 – 5+ years of experience
- BS in Business Administration, Economics, Math, Data Science, or equivalent experience preferred
- Advanced Proficiency in Microsoft Office; Excel, PowerPoint
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