Manager, RMA / FA Engineering

Manager, RMA / FA Engineering

Mission: You will own, build, and manage the RMA and FA debug and root-cause analysis for existing and new Groq AI / ML products. You will conduct test, FA debug, and root-cause analysis.

Responsibilities & opportunities in this role:

• Conduct and lead debug and root-cause analysis of field RMAs. Collaborate with Product Engineers, Hardware Engineers, and Test Engineers as required.
• Scale Root Cause Failure Analysis capabilities within your organization. Build and lead a highly competent and capable team.
• Create Failure Analysis result reports that align with standard 8D or similar processes 
• Develop and optimize RMA testing strategy to improve timeliness and effectiveness of characterization process
• Analyze RMA, Failure Analysis, and Repair data.  Identify trends and raise quality alerts when necessary.  Drive resolution, containment, and mitigation plans for such quality alerts.
• Oversee hardware quality performance, monitoring field quality data and associated metrics including RMA Rates, MTBF, and Reliability Ratio.
• Manage operational performance of Failure Analysis at contract manufacturer(s), ensuring partner(s) achieve key performance indicators, including FA cycle times, fault duplication rates, and fault isolation rates.
• Drive learning’s from RMA / FA back into Manufacturing, Engineering, and Support teams.
• Oversee the set-up of new products into Failure Analysis operations.

Ideal candidates have/are:

• BS/MS in Electrical Engineering or a related degree
• 5+ years of hands-on test engineering experience
• Proven hands-on management and leadership experience
• Competence using lab equipment such as oscilloscopes, logic analyzers, power analyzers, etc.
• Proficiency with high speed interfaces (Serdes, PCIe, DDR)
• Experience testing power sub-sections (e.g. POLs, VRMs, etc.)
• Familiarity with lower speed interfaces like SPI, I2C, CANbus, etc.
• Proficiency in Python, Perl, C++, or other languages on UNIX/Linux
• Experience in Failure Analysis for one (or more) of the following:
  • Microprocessors, complex SOC devices, AI Systems, Servers, Network Systems
• Excellent knowledge of PCB card and system-level test and debug
• Able to manage factory floor partners (CM’s) for RMA / FA activities

Attributes of a Groqster:

• Humility - Egos are checked at the door
• Collaborative & Team Savvy - We make up the smartest person in the room, together
• Growth & Giver Mindset - Learn it all versus know it all, we share knowledge generously
• Curious & Innovative - Take a creative approach to projects, problems, and design
• Passion, Grit, & Boldness - no limit thinking, fueling informed risk taking

If this sounds like you, we’d love to hear from you!

Compensation: At Groq, a competitive base salary is part of our comprehensive compensation package, which includes equity and benefits. For this role, the base salary range is $168,200 to $294,400, determined by your skills, qualifications, experience and internal benchmarks.