Senior Engineer, Customer Solutions (Post-sales)

Who We Are

Gretel is solving the data bottleneck problem for developers, data scientists and AI/ML researchers by providing them with safe, fast and easy access to data without compromising on accuracy or privacy. Designed by developers for developers, Gretel’s APIs make it simple to generate anonymized and safe synthetic data so you can preserve privacy and innovate faster.  We’re disrupting how organizations innovate with data and are looking for a talented Senior or Staff Solutions Engineer to join our mission! 

The Impact You’ll Have

Gretel’s customer-facing Solutions Engineer will be an integral part of our backend engineering team and will be responsible for the support of the post-sales, integration, and implementation process by providing technical knowledge to internal and external customers. They will develop and implement integration solutions coordinating applications across the customer’s enterprise. They will also evaluate existing components or systems to determine integration requirements and to ensure final solutions meet organizational needs and be directly responsible for the diagnosis, configuration, deployment and support of Gretel.

Responsibilities

• Lead evaluation of current and future tooling and automation for customer support at Gretel, owning the implementation across engineering

• Work closely with pre-sales engineering to diagnose, troubleshoot and resolve external customer issues

• Partner with customers to write custom configurations and scripts for complex use cases

• Own both customer and developer happiness for your products in production, working with your own and other teams to build operational transparency and resiliency into every layer of deployed applications

• Coordinate with engineering and product leads to define, prioritize, and task projects that help Gretel meet business objectives

• Provide technical leadership, mentorship, pairing opportunities, and code reviews to encourage the growth of others

Basic Qualifications

• At least 5 years of professional experience in software development, DevOps or site reliability engineering 

• At least 3 years of experience with scalable, API based agent or service oriented software architecture

• At least 3 years of direct customer support experience

• Experience with agile development methodologies for continuous development of product and technology

• Experience leading the delivery of large-scale distributed systems

• Strong communication skills - you will be working directly with customers, so we’re extra mindful about verbal and written communication

Preferred Qualifications

• Experience building applications with Python and/or Go

• Experience with cloud platforms - AWS, Azure, GCP

• Experience with containerized applications running on Kubernetes

• Data engineering experience

• Experience working remotely in a distributed company

We think the best ideas come from the blending of diverse perspectives and experiences, which will lead to a stronger company and advancements in technologies.  

We hire individuals whose peers call them subject matter experts, whose curiosity draws them to new edges of their field and who like to laugh.  We are deeply collaborative, apolitical and mission-oriented.

Gretel is an equal opportunity employer. Individuals seeking employment and employees at Gretel are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. 

Accommodations: We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Compensation

Employee compensation will be determined based on interview performance, level of experience, specialization of skills, and market rate. During the offer discussion, your recruiter will review the finalized base salary, bonus (for applicable roles), benefits and perks (additional information available on our career site), and stock options as they’ll be reflected in the offer letter. 

Employees hired in the U.S. and Canada can expect the below information to reflect a reasonable estimate of the salary offered for this role. Salary ranges are updated regularly using premium market data. (Please note: it is unusual for new hires to receive a base salary at the top of the range. Additionally, the value of Gretel.ai’s stock options is not included in the salary bands and may represent a significant portion of your compensation.)

Senior Solutions Engineer, $170,000-$200,000 USD

Staff Solutions Engineer $190,000-$220,000 USD