Description
At Included Health, we are redefining how people navigate healthcare by applying AI to solve real-world challenges. From building conversational agents powered by LLMs to creating predictive systems that support better health outcomes, we’re on the forefront of using AI to make healthcare more accessible, efficient, and personalized.
We’re currently focused on scaling our AI-driven chatbot applications, improving their accuracy and reliability, and expanding their ability to address complex member needs. This role offers the chance to work on impactful, technically challenging problems that directly improve the healthcare experience for millions.
Duties and Responsibilities:
- Lead the planning and execution of AI solutions that simplify healthcare navigation.
- Influence cross-functional teams and roadmaps through technical expertise and value assessment.
- Ensure AI products, including LLM-based agents, are accurate, scalable, and impactful in real-world applications.
- Apply strong product thinking to align AI solutions with user needs, business goals, and the overall vision.
- Mentor team members to maximize their impact.
- Champion best practices in data science and drive the adoption of emerging architectures.
Qualifications:
- Proven experience delivering impactful AI products, particularly in LLM-driven applications.
- Solid background in machine learning principles, including evaluation best practices.
- Proficient in Python, with experience writing production-level code that integrates with backend services (e.g., APIs, microservices).
- Familiarity with emerging LLM architectures and technologies, and the ability to align them with product goals.
- Comfortable with deploying, maintaining, and monitoring machine learning models in production environments.
- Strong analytical and problem-solving skills.
- Effective communicator with experience working in cross-functional teams.
Physical/Cognitive Requirements:
- Prompt and regular attendance at assigned work location.
- Ability to work shifts of at least 8 hours, 5 days per week.
- Ability to thrive in a fast-paced, high-intensity work environment.
- Ability to remain seated in a stationary position for prolonged periods.
- Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.
- No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.
- Ability to interact with leadership, employees, and members in an appropriate manner.
Pay:
The United States new hire base salary target ranges for this full-time position are:
Zone A: $161,410 - $228,000 + equity + benefits
Zone B: $177,551 - $250,800 + equity + benefits
Zone C: $193,692 - $273,600 + equity + benefits
Zone D: $209,833 - $296,400 + equity + benefits
This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.
Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry.
Benefits & Perks:
In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:
Remote-first culture
401(k) savings plan through Fidelity
Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
Paid Time Off ("PTO") and Discretionary Time Off (“DTO")
12 weeks of 100% Paid Parental leave
Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.
Work-From-Home reimbursement to support team collaboration home office work
Your recruiter will share more about the salary range and benefits package for your role during the hiring process.
About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
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