Support in the entire product lifecycle of assigned digital products, from planning to execution in support of SGN strategy or digital objectives.  

This includes: 

• Understanding user requirements and working with business units to develop the product vision;  

• Partnering your stakeholders to determine the product features and functions;  

• Managing communications between cross-functional team and senior stakeholders;  

• Translating business requirements into smaller task in consultant with the engineering team; 

• Providing user support of the product over its product life cycle, including development of user guides;  

• Providing business user with level 1 technical support, understanding the technical requirements, before escalating to the engineering team 

• Conduct procurement exercises such as tenders and requests for proposals to obtain solutions and services for the delivery of the product; 

• Review proposals or plans by external service provider to assess whether we should carry out a project in-house or out-sourced; 

• With support from the security team, conduct risk assessment and mitigation and ensure compliance with government and EDB policies, risk management; 

• Establish standards and procedures for reporting and documentation; 

• Continuously benchmark team performance to identify improvements and achieve higher capability maturity

Requirements 

• Some knowledge of project management methodology, or familiarity with major defined PM approaches, e.g., AGILE, Scrum. 

• Strong analytics skillset (e.g. ability to pull your own data and analyse results), Tableau knowledge would be a plus.  

• Basic understanding of data modelling 

• Understand of UI/UX and user requirements gathering. 

• A distinctive blend of business acumen, as well as strong planning and communication skills.  

Good to have 

• Basic programming knowledge would be a plus. Minimally, have an interest to pick up some basic knowledge as part of OJT. 

• Good understanding of government’s procurement processes and guidelines 

• Experience in cross-division project and stakeholder management. 

• Familiarity with modern tech products and services such as AWS, Notion and API gateways

• Interest in technology trends such as AI integrations and agentic workflows