VP of Engineering, Support Suite

Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.

We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.

We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

About the Team

Team’s mission is to create the best Support products (Helpdesk, Automate & Phone) to empower Brands to deliver an exception customer experience to their shoppers.

Success of the team is measured by the quality (ie CSAT) & efficiency (ie Automation Rate) of the service that brands that use our support suite of products.

These products produce the bulk of revenue, the fastest growing in our offering & what Gorgias’s brand is known for.

Team members & their LinkedIn

Phil (Senior Software Engineer): https://www.linkedin.com/in/diepphil/

Mehdi (Senior Software Engineer): https://www.linkedin.com/in/mehdi-dellagi-2027a0a6/

Alexander (Senior Director of Engineering): https://www.linkedin.com/in/a1exp/

Yegor (Senior Engineering Manager): https://www.linkedin.com/in/yaplusplus/

Hadi (Product Manager): https://www.linkedin.com/in/hadiyousef/

Antonio (Product Designer): https://www.linkedin.com/in/tomlapa/

Their Stack (for engineering roles)

Languages used:

• Python (backend)

• TypeScript (frontend)

• Java (data streaming)

Databases:

• Postgres is our main workhorse → streams CDC pipeline feeding other services.

• ElasticSearch is used for full-text search.

• Clickhouse for OLAP workloads.

Streaming:

• RabbitMQ

• Kafka

What You’ll Do

• Work with large SaaS code bases that span across multiple services.

• High-traffic applications with a lot of data.

• Streaming data pipelines on top of Kafka.

• Advanced analytics workloads on top of Clickhouse and Cube.

• Software architecture design and review experience with close collaboration of Staff/Principle engineers.

• Manage multiple teams in a 100+ engineering organization.

Who You Are

• Years of software engineering experience: 20+

• Experience as Senior Director/VPE: 2y minimum. Ideally 3y+

• Experience as Senior Software engineer: 7y minimum, ideally 10y+

• Technologies: Python, Java (Flink), Typescript, Postgres, Kafka.

• Background: Has been a senior software engineer in the past.

Nice to haves:

• Clickhouse

• ElasticSearch

Perks & Benefits

🏖️ 5-week vacation

🤕 Paid sick leave

🌏 6 weeks full remote/year

🧸 Paid parental leave (16 weeks)

💻 MacBook Pro

🍽️ Monthly lunch stipend of $300

🏥 Health insurance with up to 100% of premiums paid for employees - Anthem explore our plans

👵🏼 Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.

💆🏻‍♀️ Get up to $700 to set up your workstation at home (working from home should feel breezy)

📚 Get up to $2000 of learning material and wellness support per year! This includes $1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a $500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

More cool things to know about Gorgias... 😁

• Raised our Series C-2 for $29M in May 2024: Article Here ⬅️

• We went from 0 to 15,000+ merchants using our platform since 2016

• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com