Senior Front-end Engineer, Convert

Meet Gorgias, the leading customer experience platform tailored for ecommerce, empowering over 14,000 brands, including Steve Madden and Glossier, to offer exceptional support across channels like email, chat, voice, and social media.

Our one-of-a-kind product transforms how brands interact with their customers through unified customer conversations, AI automations that resolve up to 60% of support requests, and revenue-generating on-site campaigns.

As a leader in the CX space, Gorgias is committed to transforming customer experiences while fostering a sustainable and equitable workplace as a certified B Corporation.

Join us in our mission to deliver effortless support at every stage of growth.

About the Team

Convert team's primary goal is unlocking new ways for brands to generate more sales in collaboration with customer service teams without sacrificing the quality of customer experience.

By building new revenue-oriented products (and also adapting existing ones e.g. Chat) Gorgias should influence and generate new sales for the merchants.

What You’ll Do

• Build new user-facing features for Gorgias Convert

• Collaborate closely with our product and design teams to create visually appealing, responsive, and highly performant features that meet our customers' needs

• Optimize applications for maximum speed and scalability, ensuring a seamless user experience across different devices and browsers

• Write clean, maintainable, and well-documented code while following best practices and industry standards

• Work in an agile development environment, participating in code reviews, and collaborating with cross-functional teams

Who You Are

• 5+ years of software development experience, demonstrating strong frontend skills in usability, performance, and accessibility

• 5+ years of professional experience in frontend development using React and TypeScript

• Demonstrate knowledge of HTML5, CSS3, and general web best practices

• Experience working with APIs. Our backends are built in Python (Flask and FastAPI) and Node.js (Express)

• Capable of delivering reliable software with proficiency in various testing levels, including unit, integration, and end-to-end testing

• Thrive in a high-impact, highly collaborative, fast-paced work environment of a startup

• Demonstrate a deep understanding of vanilla JS, ES2015+ syntax, and the entire JavaScript ecosystem

• A product-focused mindset with a strong sense of ownership, always prioritizing customer value

👨‍🎤 Nice to have

• Experience in building two-way communications using WebSockets or alternative communication protocols

• Collaboration experience with a design team and working with a design system

Why join us?

🚀 We're among the fastest-growing startups in the eCommerce ecosystem

🦄 We've built an extremely efficient go-to-market engine

🥇 Work with a talented team you'll learn a lot from

🙏 Join a company where automation and good & clean data are core beliefs shared by all

🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun! 

More cool things to know about Gorgias... 😁

• • Raised our Series C-2 for $29M in May 2024: Article Here ⬅️

• We went from 0 to 15,000+ merchants using our platform since 2016

• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com