Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.

We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.

We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

About the Demand Generation Team

After becoming the first helpdesk for ecommerce, Gorgias is ready to uplevel our growth engine to scale to $100M in ARR over the next couple of years. One of the most significant growth drivers will be expanding our new customer acquisition by scaling our demand generation efforts.

That's where you come in.

You'll join a data-driven demand generation team to help scale the growth engine and hit ambitious targets. You'll do this by developing automated and scalable revenue operations processes, running experiments, and pushing the envelope to unlock scale and ROI.

The team itself is composed of two main squads:

• Marketing Intelligence is responsible for growth experiments ideation, campaign management, data analysis, copy creation, AB testing and stakeholder management. You’ll work with Calvin Leung and Rory Conroy.

• Operations Intelligence is responsible of developing scalable systems and foster autonomy among non-technical individuals to enhance revenue-centric projects. They own the whole funnel of the data pipeline from extraction, ingestion, cleaning and activation. They are also responsible for data analysis and building prediction models. You’ll work with Guillaume Aubert (manager), Victor Barre and Goncalo Jardim

By joining the team, you’ll:

• 👩🏼‍💻 Skyrocket your learning curve by working with smart, passionate people every day

• 💪 Get extreme ownership over your work and results

• 🧠 Be treated like the expert you are

What You’ll Do

1. Drive pipeline: You’ll develop and execute revenue growth experiments to hit aggressive targets. You’ll obsess over new ways to scale and unlock ROI.

2. Architect, automate and build scalable revenue operation processes systems that include data extraction, cloud functions, enrichment functions, detection of buying intent signals, and optimization of existing outreach engines.

3. Develop and maintain ETL processes for ingesting and transforming data from various sources as well as developing data extraction functions.

4. Collaborate with teams to ideate and implement new experiments that help drive revenue growth

5. Create and monitor reporting dashboards for all teams, and conduct continuous data analyses to improve core processes

6. Monitor and troubleshoot issues with our growing infrastructure, including data quality, ETL processes, and data pipelines.

7. Analyze key KPIs to identify areas of improvement, and develop and lead strategic initiatives to improve business metrics

Example of projects you’ll work on

1. Build buying intent signals by setting up a cloud function to extract data from various sources, such as new hires, competitors' installed technology, and spikes in social community activity.

2. Build a copywritter engine where you’ll create several workflows between AI model and our system to craft the best emails directly impacting Gorgias revenue.

3. Implement and develop acquisition tools, such as MeetAlfred, while finding a workaround to perform custom actions that are not allowed due to API limitations by extracting data in real time through API network calls.

4. Create an internal App leveraging our data to help non technical people (business team) to trigger specific workflows of companies/contact enrichment, enrolment, …

Our current data analytics stack mainly includes:

• Data ingestion: Airbyte, Segment, Fivetran

• Storage: BigQuery

• Transformation: DBT

• Internal App development: Retool

• BI tools: Periscope

• Data Activation: Cargo, Hightouch, Segment

• GCP products (Compute Engine, Cloud Functions, Cloud Run, PubSub ...)

• CI/CD: GitHub Action & GitLab

• Project management: Asana, Notion

• Outreach solution: Instantly.ai, Lemlist

• CRM: Hubspot

Who You Are

• A hacker’s mentality with structured problem-solving skills. You obsess over finding novel ways to drive revenue and eke out as much yield as possible from a given funnel. We place a big emphasis on creativity matched with the ability to break down an ambiguous problem into solvable components.

• You should have at least 2+ years of experience in analytics engineering, business intelligence, or a similar role.

• Strong proficiency in SQL & Python (or JS)

• Experience with data modeling, ETL processes, and data warehousing.

• You have a natural fit for both technical and business challenges. We are building technology solutions to solve business-oriented challenges, so strong business acumen is needed for the role.

• Entrepreneurial mindset. You will be building everything from the ground up and will have to wear many hats, all while operating independently.

More cool things to know about Gorgias... 😁

• Raised our Series C-2 for $29M in May 2024: Article Here ⬅️

• We went from 0 to 15,000+ merchants using our platform since 2016

• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com