Engineering Manager, Developer Relations

Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.

We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.

We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

Join our team for the opportunity to:

👩🏼‍💻Work with smart, passionate people every day

💪 Get extreme ownership over your work and results

🧠 Be treated like the expert you are

About the Developer Relations Team

🤖 Gorgias as a SaaS boosts its competitive edge by allowing external developers to create and connect applications with the Gorgias Helpdesk. Thanks to a 100+ strong app store, Gorgias and its partners are adding new features on a weekly basis. Providing a fast, secure, reliable, well-maintained, and documented API is the main mission of the Developer relation team for first and third-party developers alike.

🚀 The Developer Relations team is in charge of:

• Expand Gorgias’ authentication and authorization capacities while following industry's best standards (OAuth2, OIDC, SSO, SAML…)

• Design, implement, and document Gorgias public and private APIs at scale

• Identify bottlenecks and work with other internal teams in order to optimize API latency and stability

• Build and maintain an ever-growing partner ecosystem by building the Gorgias App Store and working on technical solutions with other developers (within and outside of Gorgias)

• Identify opportunities for third-party developers to integrate deeper with Gorgias

• Put in place monitors, metrics, and end-to-end tests to guarantee API SLOs are up to Gorgias’ standards

About the Role

• Gorgias started opening broadly to third-party developers a couple of years ago and needs a new Manager to help accelerate the development and capacity of its APIs

• Your role is to ensure the team can gear towards innovation through this architectural transformation, the Developer relations (DevRel) is a central piece in our organization and has ownership of the authentication methods and APIs. It is also a central team within the organization as the API is mission-critical for the business and internal teams.

• Your responsibility is to take the technical leader, developer, and people manager hats as the situations require.

What You'll Do

• Design strong models and APIs in collaboration with senior ICs taking into consideration both external and internal developers’ constraints

• Specify abstraction levels to our data models and ingestion pipelines to guarantee reusability and maintainability at scale

• Work closely with a senior manager, a product manager, and a product designer within a CRM tribe. The goal is to align the vision of the squad within the tribe and align with your peers to set up clear and actionable goals for the team

Who You Are

• 5+ years experience in back-end

• 2+ years of experience as a team lead or in an engineering manager position

• Experience with high-traffic applications and continuous development/deployment

• Experience with distributed systems and asynchronous workloads

• You care about working on applications that are putting the customer's needs first and you thrive in a fast-paced and distributed environment

Nice to have

• Big plus if you have managed through architectural transformations, especially from Monolithic ones to (micro) service architectures

• Big plus if you have experience implementing authorization protocols (OAuth2), user federations, RBAC, Identity providers…

• Desirable experience with Python, Postgres, Keycloack, Kafka

Perks and Benefits

• 💰Competitive salary & equity (90th percentile of the market worldwide)

• 🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)

• 🤕 Paid sick leave

• 🧸 Paid parental leave (16 weeks)

• 💻 MacBook Pro

• 🍽️ Personal credit card to buy lunches (we use Swile)

• 🏥 We provide private health insurance (we use Alan)

• 💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

Engineering Team Culture

• Getting Stuff Done, Ownership, Team Work, Excellence, and Agility.

• You should join us if you want to ship stuff fast without sacrificing quality. We've put great importance on testing our code, cleaning it, treating errors first, and features later.

• We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.

More cool things to know about Gorgias... 😁

• Raised our Series C-2 for $29M in May 2024: Article Here ⬅️

• We went from 0 to 15,000+ merchants using our platform since 2016

• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Diversity, Equity, and Inclusion at Gorgias

At Gorgias, we’re dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law.

We also recognize that individuals from diverse backgrounds—especially women and underrepresented groups—may hesitate to apply if they don’t meet every requirement. If this role excites you and you’re eager to grow, we strongly encourage you to apply, even if you don’t check every box. You might bring something unique and valuable that we didn’t even know we needed.

If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!