Project Manager - Commercial Orders

Team: Engineering Services

Location: Rochester, New York

Commitment: Full Time - Exempt

Workplace Type: onsite

The Project Manager is responsible for the successful delivery of GoNetspeed services to business customers through effective application of project management principles and industry best practices. This role involves planning, executing, monitoring, and closing projects in partnership with licensing, engineering, construction, and operations teams. The focus includes scope definition, schedule management, risk mitigation, and ensuring that project goals are met within specified constraints of time, budget, and quality. Services include Internet access along with voice and WIFI. Larger projects involve delivering services to multi-tenant buildings.

The Project Manager plays a key role in aligning projects with business objectives and stakeholder requirements, developing work plans, analyzing key performance indicators (KPIs), and driving continuous improvement through lessons learned. This position supports complex projects that require a high degree of coordination across cross-functional teams.

Essential Job Functions:

• Manage business orders from submission through to service installation.
• Define project scope, timelines, and deliverables, engaging stakeholders at all levels to ensure clear alignment.
• Utilize resource estimation and budget modeling tools to maintain project financial health.
• Facilitate effective communication with sponsors, functional leads, and executive teams regarding project status and risks.
• Ensure projects are delivered per the scope, with post-implementation evaluations conducted to measure success and document lessons learned.
• Lead project risk identification and mitigation strategies with a strong emphasis on anticipating roadblocks and enhancing positive risks.
• Collaborate with engineering, network architecture, and construction teams to align workstreams and ensure milestones are met.
• Use structured change management to handle deviations from baseline plans.
• Coordinate procurement and vendor management processes specific to builds, ensuring alignment with contractual obligations.
• Enhance organizational processes through feedback and optimizations aimed at supporting scalability.

Essential Knowledge, Skills, and Abilities:

• Experience managing FTTH or other telecom infrastructure deployment projects.
• Strong communication, negotiation, and stakeholder management skills.
• Expertise in using project management software for planning and tracking progress.
• Understanding of telecom network infrastructure, including fiber installation processes and requirements.
• Competency in identifying and managing interdependencies across projects.
• Problem-solving skills with an aptitude for process optimization.
• Knowledge of licensing, permitting, regulations, and municipal collaboration processes.
• Familiarity with fiber-optic network standards and industry best practices.
• Hands-on experience with budgeting, forecasting, and cost analysis specific to network deployments.

Education and Experience:

Education: 

• 2-year degree required or equivalent work experience.

Experience: 

• Project management in telecommunication preferred.
• PMP or similar certification is strongly preferred.