Global Banking & Markets - Trading Systems Support Engineer - Associate/Vice President - London

Location: London, Greater London, England, United Kingdom

What We Do

At Goldman Sachs, we connect people, capital and ideas to help solve problems for our clients. We are a leading global financial services firm providing investment banking, securities and investment management services to a substantial and diversified client base that includes corporations, financial institutions, governments, and individuals.

Futures Engineering plays a key role in the firm’s ability to provide liquidity and execution services for institutional clients around the world, two important revenue drivers for the firm. In Futures Engineering we use both open-source industry standard and internal proprietary technologies to build cutting-edge platforms for pricing, execution, and control over each of these millions of transactions.

Who We Look For

The Futures business consolidates and expands the firm’s electronic market making and algorithmic trade execution. As part of the Futures Engineering team, Futures Mission Control Engineering partners with Futures Trading to develop and support the pricing and execution services for the firm and its clients. The team is primarily focused on site reliability engineering, including driving automation, improving real-time monitoring, developing metrics to track performance, and managing the release and deployment lifecycle. Team members help support the day-to-day operations of the trading desk and the electronic trading systems; the team is expected to interact closely with Trading & Sales business users. 

Candidates must have the technical and analytical skills required to triage and resolve complex production issues and operate well in a fast-paced, high-pressure environment. A propensity to automate manual tasks, appreciation for large-scale, and distributed computing systems will be necessary to succeed in the role. As part of a global support team, you will provide operational and technical assistance for Futures applications and infrastructure, both for external clients and internal business users. In addition, you will oversee every component of the production system to identify and resolve production problems as well as assess the risk of systems changes.

Job Summary

• Technical and operational risk management of a fast-paced, multi-asset electronic trading business
• Analysis focused on creating sustainable systems and services that meet uptime and performance requirements through automation
• Finding opportunities for efficiency and cost savings in support process and physical environment
• Partnering with software and infrastructure owners to solve hardware/network issues
• Incident and crisis management
• Significant business interaction across Futures front office
• Participation in system design consulting, platform management, and capacity planning

Basic Qualifications

• At least 5 years of professional experience in a technical support, SRE, or operations role within a fast-paced trading or financial environment.
• Proven aptitude for understanding complex algorithms, data structures, and software design principles relevant to high-performance systems.
• Solid understanding of Linux operating system internals and networking concepts.
• Strong analytical and problem-solving skills, with the ability to quickly diagnose and mitigate issues under pressure in a real-time trading environment.
• Excellent communication and interpersonal skills, crucial for effective interaction with trading desk personnel and technical teams.
• Ability to effectively multi-task, prioritize, and manage incidents in a dynamic trading environment.

Preferred Qualifications

• Direct experience providing 1st, 2nd, or 3rd line support to a trading desk or front-office users.
• Hands-on experience with Site Reliability Engineering (SRE) practices, including automation, monitoring, and incident response.
• Proficiency in at least one scripting or programming language (e.g., Python, Shell Scripting, Java, C++) for automation, tooling, and operational tasks.
• Experience with distributed systems design, maintenance, and troubleshooting.
• Knowledge of financial markets, electronic trading workflows, and the FIX protocol.
• Demonstrated ability to debug, optimize, and troubleshoot code and system performance issues.