Engineering, SFX (Secure File Xchange), Production Engineer, Associate, Singapore

Role Overview:

We are seeking a highly skilled and motivated Production Engineer to join our team and support our Managed File Transfer (MFT) platform, SFX. The ideal candidate will have a deep understanding of operating systems, network fundamentals, and experience in managing and optimizing large scale distributed systems. This role requires a proactive individual who can ensure the reliability, performance, and security of our SFX platform.

Key Responsibilities:

• Platform Management: Oversee the day-to-day operations of the SFX MFT platform, ensuring its stability, performance, and availability.
• System Monitoring: Implement and maintain monitoring tools to track system performance, identify potential issues, and ensure timely resolution.
• Troubleshooting: Diagnose and resolve technical issues related to the SFX platform, including network, system, and application-level problems.
• Optimization: Continuously evaluate and optimize the performance of the SFX platform to meet business requirements and improve efficiency.
• Security: Implement and enforce security best practices to protect data integrity and confidentiality within the MFT environment.
• Collaboration: Work closely with cross-functional teams, including development, network, and security teams, to ensure seamless integration and operation of the SFX platform.
• Documentation: Maintain comprehensive documentation of system configurations, processes, and procedures to support ongoing operations and knowledge sharing.
• Upgrades and Patches: Manage the deployment of software updates, patches, and upgrades to ensure the platform remains current and secure.
• Incident Management: Lead incident response efforts, including root cause analysis and the implementation of corrective actions to prevent recurrence.
• User Support: Provide technical support and guidance to internal and external users of the SFX platform, addressing their needs and resolving issues promptly.

Experience:

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
• In Industry: Minimum of 3 years of experience in a production engineering or similar role.
• Technical Skills:
  • Proficiency in Linux and its administration.
  • Strong understanding of network fundamentals, including TCP/IP, DNS, and firewalls.
  • Knowledge of scripting languages (e.g., Python, Bash) for automation and process improvement.
  • Familiarity with monitoring and logging tools (e.g., Prometheus, Splunk, ELK Stack).
  • Understanding of security principles and best practices.
• Problem-Solving: Excellent analytical and troubleshooting skills, with the ability to diagnose and resolve complex technical issues.
• Communication: Strong verbal and written communication skills, with the ability to convey technical information to both technical and non-technical audiences.
• Team Player: Ability to work effectively in a collaborative team environment and manage multiple priorities in a fast-paced setting.
   

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