Senior Site Reliability Engineer

About GlossGenius

GlossGenius is building an ecosystem enabling entrepreneurs to succeed.  We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. 

Over 75,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.

About the Role

In this role, you'll have the opportunity to join GlossGenius as one of the first Senior Site Reliability Engineer as part of the Infrastructure Engineering team. Infrastructure Engineering is the backbone of our technical infrastructure at GlossGenius, with a dual focus on elevating the developer experience and ensuring the reliability of our production environment. In essence, Infrastructure Engineering is about creating an environment where developers thrive, armed with powerful tools, while also ensuring the robustness and scalability of the infrastructure that underpins our digital ventures.

As a Site Reliability Engineer, you will play a key role in maintaining reliable, secure, scalable, and highly available infrastructure and applications that empower over 75,000 Service Professionals to run their businesses. You will drive operational excellence while scaling our AWS footprint and fostering close collaboration with product and engineering teams. 

You will report to the Senior Engineering Manager, Infrastructure, and can be based remotely in the greater San Francisco, Seattle, or Miami area, OR hybrid (Tuesdays & Thursdays in-office) from our NYC headquarters. 

What You’ll Do

• Working with Product and Engineering peers to support an infrastructure platform that is reliable, scalable, secure and reduces manual toil
• Help GlossGenius scale its AWS cloud footprint, contributing to the technical direction 
• Build tools to help engineers quickly identify problems, wherever they occur in the stack
• Drive and shape incident management practices across engineering
• Improve and augment the monitoring and alerting platform, and act as an SME for other teams wishing to have better visibility into their services
• Spread SRE culture throughout GlossGenius
• Understand industry and company-wide trends to help assess and develop new technologies
• Collaborate with the broader engineering team to ensure optimal application performance and scalability to build highly resilient systems
• Own problems from end to end, managing complexity, and engaging directly with stakeholders to think through everything from business impact to reliability and operability, to security; always approaching situations with a bias to action

What We’re Looking For

• 4+ years of experience working with cloud technologies in Production Engineer, Cloud Engineer, Site Reliability Engineer, or DevOps equivalent roles
• Demonstrated experience working with cloud platforms (AWS, GCP, Azure, etc), having designed, built, and maintained cloud platforms that run production-grade services and traffic
• Demonstrated experience with infrastructure-as-code principles and development
• Knowledge of IP networking, DNS, CDN, load balancing, HTTP, and firewalls
• Experience building and maintaining cloud-first monitoring, logging, and alerting infrastructure that supports 24/7 enterprise platforms
• Participating in on-call rotations
• Experience with container technology using Docker and Kubernetes
• The ability to write high-quality code in a high-level programming language (e.g. Typescript, Ruby, Python)
• Experience executing projects from start to finish and are outcome-oriented

Benefits & Perks

• Flexible PTO
• Competitive health & dental insurance options, with premiums partially or fully covered by GG
• In-person opportunities that are designed to help team members foster collaboration and build community (ie; working out of a co-working space, team dinners, and other team building activities)
• Fertility and adoption benefits via Carrot
• Generous, fully-paid parental leave policy
• 401k benefit - employees are eligible to contribute starting day 1 of employment
• Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses
• Pre-tax commuter benefits
• Dependent Care FSA
• Home office support

The starting base salary for this role in New York, California, and Washington is between $165,000-$220,000+ target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future.  Additionally, this role is currently eligible to participate in GlossGenius’s equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within our total rewards offering.

At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer.