Technical Project Manager

Department: Projects - Programme Management

Employment Type: Permanent - Full Time

Location: UK/Field based, Remote

Key Responsibilities

• Lead the end-to-end delivery of customer projects, ensuring agreed scope, timelines, budgets, and quality objectives are achieved.
• Establish and maintain project plans, RAID logs, resource requirements and delivery milestones.
• Apply project management methodologies and governance frameworks to maintain control, accountability, and transparency throughout the project lifecycle.
• Act as the primary point of contact for customer Programme and Project Managers throughout project delivery.
• Lead customer-facing meetings, technical workshops, project reviews, and status presentations.

• Manage software development, system integration, and technical deployment activities.
• Capture, document, and manage business and technical requirements throughout the project lifecycle.
• Lead change management and change control processes to ensure all scope modifications are assessed and appropriately governed.
• Oversee release planning, release readiness, deployment activities, and post-release support.
• Provide technical leadership and coordination during troubleshooting, defect resolution, root cause analysis, and issue management.
• Define and manage testing strategies, test plans, acceptance criteria, and test execution activities.

Required Education, Skills, Knowledge & Expertise

• Degree-level qualification in Business, Engineering, Computer Science, Information Technology, or a related discipline is desirable but not essential.

• A recognised project management qualification such as PMI, AgilePM or Prince 2 is desirable but not essential. 
• Formal technical qualifications are not required; however, a strong understanding of software delivery and technical project environments is essential.
  
  

• Proven experience managing complex, customer-facing technical projects in a software, technology, or systems integration environment.
• Strong understanding of the Software Development Lifecycle (SDLC), release management, and change control processes.
• Experience coordinating software development, integration, testing, and deployment activities.
• Ability to understand high-level software architectures, system interfaces, integration dependencies, and technical risks.
• Strong requirements gathering and stakeholder management capabilities.
• Excellent risk, issue, and dependency management skills.
• Strong problem-solving and decision-making abilities, particularly in fast-paced delivery environments.
• Excellent communication, presentation, and facilitation skills.
• Ability to influence stakeholders and drive outcomes without direct line management authority.
• Experience using project management and planning tools such as Microsoft Project, Smartsheet, Jira, or similar.
• Advanced proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Outlook.
• Ability to manage multiple projects and competing priorities simultaneously.

• Experience working with banking, retail, payments, or cash management/ATM solutions.
• Familiarity with Agile, Waterfall, and hybrid project delivery methodologies.
• Experience managing third-party vendors and global delivery teams.
• Understanding of IT service management and operational support processes.

Job Benefits

• 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days
• Competitive company pension scheme
• Ongoing training and development
• Private medical insurance for all employees (enhanced membership can be purchased for other family members)
• Dental insurance for all employees
• Life assurance 
• Income protection scheme
• Employee assistance programme
• Employee Wellbeing events and Mental Health First Aiders
• Employee My Benefits portal offering extensive retail discounts
• Free office parking