Service Reliability Engineer

About Us

Through local expertise and global scale, we at  Global Payments  Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and a Fortune 500® brand with a worldwide footprint to accelerate our customers' full potential.   

As pioneers within the Australia and New Zealand payments landscape, Eway is a leading business-to-business ecommerce provider and Ezidebit a digital recurring business-to-consumer payments.

The Role

As a Service Reliability Engineer, you will be at the forefront of maintaining and enhancing the reliability of our production applications and services, particularly focusing on acquiring and scheme-related transactional support activities. You'll work within AWS infrastructure, supporting multiple technology stacks to ensure high availability, low latency, and exceptional performance of our payment systems.  

Additionally you will be responsible for:

• Developing a deep understanding of our clients, applications, and infrastructure to provide effective support and maintain system stability;
• Resolving integration issues, support API services, and troubleshoot production/project issues while adhering to ITIL framework procedures;
• Utilising tools like CloudWatch and New Relic to build, operate, and maintain system and application monitoring and health checks.;
• Maintaining PCI DSS compliance and assist with annual audits, ensuring our payment systems' security and integrity;
• Act as the first responder to critical alerts and incidents, collaborating with Incident Managers for swift resolution of major issues;
• Document and enhance existing processes, providing training and support to other analysts for knowledge transfer and supportability of new products;
• Keep clients and internal teams informed of issue resolutions and software releases, fostering strong working relationships with technical stakeholders.

About you

Global Payments is committed to Diversity, Equity, and Inclusion (DE&I), with our vision to be Champions of Inclusion. We are looking for a teammate who believes in this vision, engages in our collective culture and strives to understand our customers, their needs and solutions that contribute to their success. A team mate that collaborates, partners and can stand with us.

You will also bring:

• Tertiary Qualification in Information Technology or equivalent;
• 3+ years of commercial IT experience;
• Proficiency in cloud technologies like AWS and Azure;
• Knowledge of DBMS technologies (Oracle/Microsoft SQL Server)
• Experience with .NET, C#, XML, SOAP, REST, and Web Services;
• Understanding of software development lifecycle and ITIL practices;
• Ability to acquire a broad understanding of integration architectures and APIs;
• Strong problem-solving, process analysis, and troubleshooting skills;
• Knowledge of the software development lifecycle and ITIL practices;
• Experience with Monitoring and Alerting Tools like Newrelic, Victor Ops, Opsgenie, Sumologic;
• Excellent relationship management skills.

Our Benefits

We want you to be you! At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured.

We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a flexible working  rhythm blending in-office and remote working.

Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of  wellbeing resources  we offer, use your breaks and your leave including  Birthday Leave.

We provide a first class  employee assistance program  that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.

We offer 12 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave.

Celebrating together is a big part of our culture and we regularly gather for Extravaganza and Team Appreciation Days, plus fun activities brought to you by our social committees.

We like to shout at each other, not literally but via  Reward and Recognition Programs  such as Shout Outs – recognising our people that go above and beyond and make a difference to our customers.

We also pride ourselves on giving back to the communities in which we operate, so we provide two  Days of Service  each year to volunteer in a cause that matters most to them.

Other benefits available include salary sacrifice, study leave and an Employee Stock Purchase Plan.

Ready to Apply?

If you would like to discuss if this role is right for you, please contact kristy.ward@globalpay.com.

Alternatively  APPLY NOW by submitting your CV. 

All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.

We respectfully ask that no recruiters contact us with regards to this role.