Operations Analyst Rochester, New York, USA

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Heartland School Solutions is a fast growing, computer software and service company in the School food service marketplace. We are seeking self-motivated, personable individuals with an aptitude toward Operations and team success. We offer a fun work environment, competitive wages and excellent benefits. Our products have continued to set the standard for product development and customer support that the rest of the industry is measured by.

As an Operations Analyst, you will be a key Client Services Operation Team member in a 12-month temporary position, with the potential for full-time hire. Your primary responsibility will be supporting the work of our data analytics efforts, particularly customer service-related operations. By engaging with stakeholders, you will highlight these problems and work to enhance the overall efficiency of the client services team through keen observation and analysis.

Summary

Your responsibilities will include utilizing various modeling strategies and a range of software programs for data analysis and statistical modeling to research and resolve these problems. Your research will focus on predicting the outcomes of potential solutions to ensure the best possible fit. Following this analysis, you will prepare and present detailed reports and presentations that outline your recommended solutions, including any potential downsides. Effective communication skills will be crucial as you explain your ideas to individuals who may not have a strong background in operations or data analysis.

In this role, you will assist in managing technical projects, ensuring tasks are completed on time, and collaborating with various teams. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud is highly desirable. Additionally, any experience with Python will be considered a plus, as it can help with automating tasks and basic data analysis

Collaboration is a vital aspect of this role. You will work closely with other analysts, researchers, and managers to implement solutions effectively, requiring strong teamwork skills. Your daily tasks will include provisioning new user accounts and troubleshooting existing accounts across various applications, as well as designing, building, and maintaining dashboards in Tableau, AWS Quicksight, and Salesforce. Additionally, you will manage employee schedules as part of workforce management functions and organize presentations for the management team. Regularly presenting to management and executive teams will also be a key component of your role. Other operations duties may be assigned as needed.

Qualifications:

• A bachelor's degree or equivalent work experience

• Prior experience in an operations or analytics role 

• Experience supporting process/workflow building, operational improvement, or project management

• Proficient in most common computer packages, such as MS Word, Excel, and G-Suite

• Quick learner and adaptable to change and dependable and self-managed.

Skills:

• Time management skills, ability to work under pressure and meet deadlines

• Good influencing skills together with a high degree of self-confidence and self-motivation

• Flexible and responsive to rapid change when needed

• A strong aptitude for learning and being a self-starter

• Experience in Tableau, AWS, Google, and Microsoft SQL. 

• Experience in Amazon Connect, Amazon Workforce Management, and Python coding language a plus

The US base salary for this full-time position is $60,000 + Benefits. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training

We are an EOE F/M/D/V. 

Global Payments, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color creed, religion, sex, national origin, age, citizenship, disability, veteran status, or any other protected status. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties, and skills required.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.