Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Global Payments is looking for an experienced Lead Integration Engineer with a strong background and passion for leading a team providing a best in class customer experience. This leader will drive direct customer support, documentation, and technical solutions to reduce friction for customers integrating to our products and services. Candidates must be prepared to drive 24/7 support for internal and external customer integrations to high-volume, mission critical, payment processing cloud services.
Provide leadership on a team of integration engineers including coaching and reviews
Develop Key Performance Indicators (KPIs) to manage the performance of the team and all integration processes and services
Proactively monitor integration issues and service availability, ensure customer issues are resolved efficiently and communication is clear
Provide customers with documentation, example code, direction, and tools
Engage with delivery teams to ensure that new features are documented and supportable
Ensure compliance of all security measures in integration support
Troubleshoot integration and certification environment issues
Collaborate with the certification team to ensure products and services are being utilized properly by all customers and that appropriate tests are included for all certifications
Ensure efficiency by automating manual activities
Continually evaluate tools and technologies
Mentor and train other Integration Engineers and other team members as needed
Bachelor of Science - Information Technology or a related field
8+ years in customer support and integrations to production systems
4+ years of development/scripting experience (Java, C#, Python, Bash, PowerShell, etc.)
2+ years in a senior or leadership role including mentoring, coaching, and training
Strong understanding of APIs, SDKs, and other message formats
Experience with API tools such as SoapUI, Blazemeter, or similar
Must have strong deductive reasoning & diagnostic problem-solving skills
Self-motivated, fast learner, willing to go outside of comfort zone and learn new things
Excellent communication skills, both in the written and the verbal form
Experience running queries on databases such as Oracle, MSSQL, or CockroachDB
Knowledge of operating systems and cloud platforms (Linux, Windows, GCP)
Experience with source code and release management (GitHub, TFS, etc.)
Experience with continuous integration build engines (Jenkins, Team City, etc.)
Experience with container technology such as Docker
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
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