Director, Project Management

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Responsibilities

• Lead the LATAM Project Management Office (PMO).  

• Set and continually manage expectations with team members and other business and project stakeholders

• Act as a front of issue resolution and problem solving related to the projects for stakeholders

• Together with Product and Engineering leadership, develop vision, strategy and strategic goals to ensure the portfolios perform well including cost, resource, and schedule to ensure probability of success.

• Lead the transformation of project delivery and business execution toward strategic goals.

• Set and meet goals in the evolution and execution of the PMO function, evaluating and improving the Project Management framework and tools as needed to support successful execution and communication.

• Implement and refine project management framework methodologies which include a well defined in-take process, evaluation of project priorities, risk and change control processes.

• Ensure projects have clear primary measures for success; cancel or reduce projects that aren’t helping to further the strategic goals of the portfolio.

• Lead, manage, support, and develop the Project Management team including thought leadership, performance management, recruitment, training and perform day-to- day managerial duties 

• Facilitate effective decision making in complex situations e.g. where groups may have different values and driving principles.

• Find creative solutions to issues, anticipate potential roadblocks and challenges that may be faced by your team and ensure they are also looking out for these things and applying critical thinking skills to lead the teams to achieve success or raising a signal early if help is needed.

• Negotiate with stakeholders to achieve desired results related to time, scope and budget. 

• Lead exercises identifying risks and lessons learned.

• Create tools, templates, and dashboards ensuring proper transparency and the appropriate level of reporting.

• Provide support to executive leadership and governance bodies, as required.

• High level of emotional intelligence and self adaptation 

• Ability to work under high pressure environment

• Experience with global environments and stakeholders from around the world

• Delivering project status presentations and communicating effectively with external partners and senior management teams.

Knowledge and Skill Required 

• Established track record of leading a PMO, establishing and revising an appropriate governance model and change management process.

• Experience working across a complex matrixed environment with a demonstrated track record of influencing others to deliver results.

• Strong leadership skills within the group of project management and within the whole organization

• Strong written and verbal communication skills (English and Spanish) including good PowerPoint, Google Slides and presentation skills.

• Comfortable communicating gaps or issues.

• Excellent people and management skills to interact with peers, cross-functional teams, all levels of management, and third parties.

• Strong attention to detail.

• Focused on finding practical and effective resolutions when issues arise

• Advanced analytical skills with data and processes

• Ability to predict areas of risk and concern.

• Natural curiosity to figure things out, asking questions, listening and ultimately problem solving.

Required Experience 

• 7+ years of in increasing experience in leading project managers managing complex projects from initiation through completion in a technology environment, preferably including product development

• Experience working in banking / financial services related projects

• Knowledge of both theoretical and practical aspects of project management

• Knowledge of project management techniques and tools

• Direct work experience in project management capacity

• Proven experience in people management, strategic planning, risk management, and change management

Preferred Experience 

• Project management certification (e.g. PMP, MPM, PfMP, ITIL).Familiarity with payment processing industry processes, technologies and players

• Experience with Agile thought leadership and execution

• Payment Experience

Education 

• Bachelor's or equivalent work experience

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.