Director, Project Management

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Primary Objective/Purpose of the Job 

As a key aspect of our value stream, our product portfolios are the hubs of investment centered around the jobs to be done.  The Director of PMO for Latin America (LATAM) works closely with their counterparts within Product Management and Engineering to develop the strategic vision and goals, allocate resources for an optimal ROI, identify areas of improvement, and keeps the products in the LATAM portfolio (Mexico and Chile) aligned with the organization’s broader strategy.  The Director also manages a team of Project Managers that are chosen and developed for their ability to be entrusted to lead projects to a predictable and successful conclusion.  Reports to head of Product Management for Mexico.

Responsibilities

• Lead the initiation of a LATAM Project Management Office (PMO) independent from the Engineering organization where it has historically resided.  

• Set and continually manage expectations with team members and other stakeholders

• Act as a front of issue resolution and problem solving related to the projects for stakeholders

• Together with Product and Engineering leadership, develop vision, strategy and strategic goals to ensure the portfolios perform well including cost, resource, and schedule to ensure probability of success.

• Lead the transformation of project delivery and business execution toward strategic goals.

• Set and meet goals in the evolution and execution of the PMO function, evaluating and improving the Project Management framework and tools as needed to support successful execution and communication.

• Ensure projects have clear primary measures for success; cancel or reduce projects that aren’t helping to further the strategic goals of the portfolio.

• Lead, manage, support, and develop the Project Management team including thought leadership, performance management, recruitment, training, etc.

• Facilitate effective decision making in complex situations e.g. where groups may have different values and driving principles.

• Find creative solutions to issues, anticipate potential roadblocks and challenges that may be faced by your team and ensure they are also looking out for these things and applying critical thinking skills to lead the teams to achieve success or raising a signal early if help is needed.

• Lead exercises identifying risks and lessons learned.

• Create tools, templates, and dashboards ensuring proper transparency and the appropriate level of reporting.

• Provide support to executive leadership and governance bodies, as required.

• High level of emotional intelligence and self adaptation 

• Ability to work under pressure and experience on global environments and stakeholders from around the world

• Presenting status of projects to senior management and bank partners seniors. Seniority in communicating in high level meetings.

Knowledge and Skill Required 

• Established track record of leading a PMO, establishing and revising an appropriate governance model and change management process.

• Experience working across a complex matrixed environment with a demonstrated track record of influencing others to deliver results.

• Very strong leadership skills within the group of project management and within the whole organization

• Very strong written and verbal communication skills (English and Spanish) including good PowerPoint and presentation skills.

• Comfortable communicating gaps or issues.

• Excellent people and management skills to interact with peers, cross-functional teams, all levels of management, and third parties.

• Strong attention to detail.

• Ability to predict areas of risk and concern.

• Natural curiosity to figure things out, asking questions, listening and ultimately problem solving.

Required Experience 

• 7+ years of in increasing experience in leading project managers managing complex projects from initiation through completion in a technology environment, preferably including product development

• Experience working in banking / financial services related projects

Preferred Experience 

• Project management certification (e.g. PMP, MPM, PfMP, ITIL).Familiarity with payment processing industry processes, technologies and players

• Experience with Agile thought leadership and execution

• Payment Experience

Education 

• Bachelor's or equivalent work experience

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.