Deployment Engineer Team Lead

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

• Day to day management of a team of Deployment Engineers, including conducting team meetings, scheduling of team tasks, 1-2-1s, performance management and quality monitoring.

• Work with your peers and management to define strategy for the team and deliver on all agreed KPIs and ensure that our Engineer team is always striving to exceed expectations.

• Identifying and addressing process gaps and promoting efficiencies throughout the customer lifecycle.

• Identifying trends in technical issues with merchants and implementing changes to address and streamline the current POS offering and improve product performance. 

• You’ll act as a customer champion, providing feedback on any customer opinions or concerns to the relevant groups internally (Including but not limited to Product, Technology & Sales).

• We pride ourselves on how we collaborate with each other and you will be expected to work closely with other business units to ensure timely and accurate responses to queries or issues.

• Work with the eService technical and development teams to address technical issues and act as a point of referral for complex and escalated queries.

• Co-ordinating testing of new payment applications, and compiling and feedback of test results with development teams.

• Managing pilot phases of new partner integrations, and working with the partner and implementation teams on ensuring smooth pilot and transition into BAU.

• Identify areas for improvement and implement changes to meet strategic needs.

• Clear and effective reporting, data analysis and other related administrative duties.

• Promote an enthusiastic and competitive atmosphere within the team, increasing motivation and results 

• Identifying training and coaching needs within your team and ensuring support and training for all staff meets requirements.

• You’ll develop yourself to progress your career within Global Payments, and will be supported by your leaders to realise your goals.

• From time to time you may be required to support other regions, we are global business and when a need arises you will professionally represent the UK&I business.

• You should stay up to date with product changes, industry trends and best practices to ensure that you are on the ball at all times.

• We work in a fast paced, ever evolving environment, so expect to pitch in with other responsibilities from time to time.

• Strong knowledge of the Payment Industry and concepts.

• Excellent customer service skills and the ability to maintain and build relationships both internally and externally.

• Excellent problem solving and critical thinking skills and able to break down complex problems into manageable components.

• Enjoy a fast paced challenging environment.

• Clear communicator with excellent written, verbal and listening skills.

• Technically minded and able to work across multiple systems.

• Flexible, approachable, motivated and have a desire to succeed.

• Identifying and embracing new ideas to enhance our service, products or personnel.

• Be flexible in your approach to the needs of our customers and the business and be accommodating and resilient to change.

• Ability to collaborate cross-functionally to understand customer and business requirements.

• Ability to manage multiple projects and customers simultaneously, set priorities and adapt to changing conditions.

• Understand the importance of KPI’s and how to monitor and manage them.

• Mentor and support team members and have an understanding of how to encourage performance excellence.

• Good people management skills, and the ability to deal with personal and professional issues relating to team members.

• Proficient with Google (ideally) or Microsoft productivity suites – Exel, Docs, Sheets, GMail specifically.

• A minimum of 3 years experience working in a technical field based role is desirable.

• A minimum of 1 years experience leading a team is desirable.

• A qualification in IT, Computer Science or related discipline is desirable but not essential.

• Understanding of the payment industry would be beneficial.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.