The Integration Systems Engineer II will contribute to the maintenance and configuration of integration endpoints with on-premise and cloud-based ERP systems for products and services utilized by GHX provider customers. The primary role is to be the supporting technical resource to work collaboratively on an implementation project in a post go live phase with a technical counterpart assigned by the customer. Responsible for execution of troubleshooting to validate connectivity and data accuracy with internal and external parties according to scope of the post go live plan.
Principal duties and responsibilities:
- Act as primary technical contact participating in post go live support activities such as in-depth research and resolution of issues, endpoint configuration, and ensuring data accuracy.
- Analyze and resolve any discrepancies or errors that may exist in customer provided data.
- With assistance from the engineer assigned to the project, advise on technical solutions to meet integration requirements of GHX products according to ERP. Where standard solutions do not meet requirements or pose significant risks the Integration System Engineer II consults available resources and recommends an alternate solution.
- Provides ownership and direction related to integration processes, configuration and troubleshooting for all post go live data and transaction flows from end to end.
- Ability to work as a collaborative member of a project team with an understanding of Agile methodology. Communicates directly with customer technical resources to coordinate and complete tasks.
- Participates in all activities to ensure the customer experiences a smooth transition from implementation to support and adheres to metrics provided to measure success.
- Collaborate closely with the product and support organizations to relay customer feedback, document bugs and enhancement requests and opportunities for process improvement.
- Manage escalations and deliver timely resolutions to provide an excellent customer experience.
Required Skills:
- Solid working knowledge of common healthcare materials management systems such as Peoplesoft, Meditech and Lawson as well as cloud-based ERPs such as Workday, Infor Cloudsuite and Oracle Cloud.
- Integration expertise in healthcare supply chain, accounts payable processes and familiarity with AP automation software for healthcare organizations.
- Demonstrated success (2+ years) as a project resource through the post-implementation phase with a focus on customer success and product support.
- Proven ability to configure and troubleshoot endpoint applications that support SFTP and API as connectivity access points.
- Strong analytical and troubleshooting skills to identify, diagnose and resolve issues commonly found with data integrity, missing data and integration issues.
- Strong collaborative, teamwork, and interpersonal skills and ability to communicate with technical stakeholders, both inside and outside of the company.
Required Qualifications:
- Bachelor’s degree in a related field, or combination of education and equivalent work experience.
- 2+ years experience in an integration role, preferably in a healthcare related environment.
- Familiarity with MMIS/ERP systems such as Workday, Infor Cloudsuite, Oracle Cloud, PeopleSoft, Meditech, Lawson and their integration capabilities.
- Strong knowledge of data integration methods including SFTP, APIs, ETL processes, middleware and data mapping.
- Demonstrated experience with the analysis, testing, maintenance, and support of enterprise integration points in a healthcare related environment
- Excellent interpersonal, oral/written communication, organizational, analytical, and problem-solving skills to effectively collaborate with internal teams and external customers.
- Excellent organization skills with the ability to participate in multiple high-priority projects and deadlines simultaneously.
- Ability to travel up to 20%.
Estimated salary range: $64,600 - $86,100
The base salary range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/
#LI-Remote #LI-KL
GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.
Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.
GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
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