Executive Director, Infrastructure Engineering

Responsible for leading the overall strategic direction of GHX’s infrastructure cloud resources, this role will manage cloud practices and best in class product delivery.  This role is considered the expert with the ability to deliver business needs with technology solutions. This position requires the ability to articulate resiliency strategy, delivery approach, budget and value proposition to executives and reports to the CTO. The EDIE is expected to influence the organization by providing thought leadership and raising the bar for operational practices. This role will have a key focus on turning a reactive operational environment into a proactive practice. 
 
Role Responsibilities 

• Lead the strategic direction, planning and execution for the usage of cloud services. 

• Review the business and technology plans for cloud architecture, tools and systems.  Lead the definition of Standards, Policies and Procedures and best practices for the usage of cloud-based services. 

• Identify solutions that represent opportunities to leverage cloud services and architectures by evaluating quality attributes, technology risk, capacity variability, and other factors where a cloud native architecture solution can add benefit to the overall solution. 

• Understand the financial impacts of cloud based architectural decisions and lead cloud cost management solutions, forecasting and proactive cloud management practices. 

• Develop and refine operational processes and tools to ensure availability, reliability, security, scalability, repeatability, and standardization. 

• Mature and refine process management, monitoring, alerting, escalation, risk management and SLAs through the implementation and use of KPIs and reporting analytics. 

• Establish relationships with leadership across growth, delivery, solution management, and support leadership to ensure cross-functional alignment at scale. 

• Experience in developing and managing architectural and engineering efforts to action against this vision and strategy. 

• Ability and experience with developing high performing teams and Cloud practice, with strong accountability and overall technology leadership experience. 

• Multi-year experience working with cloud service providers such as AWS, large scale distributed systems principles, cloud native platforms, CI/CD principles, software architecture, systems configuration and management, network architecture and management, operations & security engineering. 

• Experience in architecture, engineering and operations frameworks with Cloud Service Providers (specifically AWS). 

• Experiencing in working with and leading outsourced managed service providers in a cloud practice. 

• Experience running highly automated and secure Cloud Platforms with a product and customer mindset. 

• Excel in all areas of strategy development, including project management, analysis, problem solving, verbal and written communication, consensus building, and people development. 

• The role will provide cross-domain technical & business leadership, service definition, & problem solving to support stability first and innovation second. 

• Ability to build and communicate value propositions and business cases with senior executives. 

• Ownership of the managed services contract for the Engineering and Cloud practice. 
• Provide frequent, quality and transparent communication to all internal and external stakeholders. 
   

Skill Requirements 

• Manage Infra (database, servers, networks), Mongo Atlas, and other managed services. 

• Setting up and managing hybrid environments (AWS + Colo) while balancing use for cost. 

• Creating financial models and evaluate realization of ROI. 

• Setup FinOps program for helping teams manage expense and communicate per unit costs and forecasting spend. 

• Capacity measurements to understand our runway and potential growth. 

• Create an efficient NOC that reduces burden on leaders and maximizes system up time.  

• Asset management and CMDB experience. 

• Ability to lead incident management including assisting teams to drive incidents and MTTR down.  

• Expertise creating a running disaster recovery program including testing. 

• Experience with business alerting and monitoring, measured from customer perspective. 

• Experience with high availability architecture and design including leading the effort to containerize software. 

• Ability to build a Kubernetes platform or equivalent for orchestration. 

• Experience executing rolling deployments. 

• Experience building CI/CD pipelines that do security scans, code quality scans, unit testing, and automated testing. 

Role Requirements 

• Bachelor’s degree in computer science, engineering or a relevant area.  

• 10+ years of infrastructure experience in a SaaS environment. 

• 5+ years' experience in a Cloud Leadership role or Cloud Architecture role using AWS. 

• Experience running high transaction system with high load and low latency requirements. 

• Experience managing large teams (40+ people) and scaling a business appropriately based on available resources. 

• Technical Strength in cloud infrastructure architectures, application architecture, engineering processes and SDLC. 

• SME strength in infra functions, DR, BCP, Incident management, problem management, BCP, asset management, and network management. 

• Experience with offshore 

 The compensation range: $144,000  - $205,000

The base salary range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/

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