Global Director, Sales Engineering

The Role:

We are looking for an experienced and dynamic Director of Sales Engineering to lead our pre-sales efforts and drive business growth. This role will shape our pre-sales technical strategy and you will be responsible for building and leading a team of high performing, skilled sales engineers. The ideal candidate will have a strong technical background, exceptional leadership skill and be a strong cross functional collaborator.

What you’ll do: 

• Lead and develop a high performing team of sales engineers, providing mentorship, guidance and career development opportunities while fostering a collaborative, high performance culture
• Collaborate with the sales team to identify technical requirements and develop customized solutions that address complex client needs, while driving revenue growth and customer satisfaction.
• Partner with sales leadership to define and implement pre-sales strategies that align with company goals and market demands
• Oversee the creation and delivery of compelling technical presentations, product demonstrations and proof of concept projects for prospective clients
• Work closely with product management and product marketing to provide market feedback and influence product roadmap based on customer needs and competitive landscape
• Analyze and optimize pre-sales processes to improve efficiency, win rates, customer satisfaction and position for scaling the SE organization
• Contribute to the development of sales enablement materials, including technical documentation, demo scripts, use cases and best practices

Requirements:

• 10+ years of experience in pre-sales engineering or technical sales, with at least 5 years in a leadership position
• Proven track record of building and leading successful teams with excellent communication, presentation and interpersonal skills
• Experience working with enterprise level clients and managing complex sales cycles
• Strong analytical and problem solving skills
• Demonstrated ability to manage complex technical projects, demonstrate clear business value and lead technical strategy in sales engagements
• Prior experience as a Sales Engineer or in a similar technical role, preferably in B2B environments
• Strong understanding of SIP/Telephony systems, contact centers systems
• Strong understanding of core technologies: HTML, CSS, JavaScript, API integrations
• Expertise in front office solutions for sales and service use cases
• Ability to grasp complex technical concepts quickly and translate them into business value
• Translate technical information into business language for non-technical stakeholders
• The ability to validate the feasibility of proposed technical solutions
• Technical degree from a highly-regarded university
• Consistent performance in top 10% of peer groups as demonstrated by promotion trajectory, expanding roles and responsibility, and/or metric attainment
• Demonstrated ability to build new processes and frameworks to help the team and broader company scale

Bonus: 

• Master’s Degree in technical field or MBA or equivalent experience
  Security & Compliance background

Does this sound like you? If so, you’re probably one of us.

• You’re a pro, but love a good laugh
• You’re independent, but love to collaborate
• You have a heart for coaching and mentoring
• You’re insatiably curious
• You thrive in fast-paced environments
• You don’t mind a good debate to find the best ideas
• You love to take the lead and focus on result

Benefits 

• Exciting, dynamic and rapid growth environment
• Collaborative culture with autonomy and purpose
• Incredible mentors & investors that are an active part of the company
• Team events including nights out and team travel
• Free gym membership (you have to commit to going 3x per week!)
• Diversity: 18 languages and 11 countries represented
• Competitive base salary & benefits
• Participation in employee option pool