Manager, CRM Systems & Salesforce Architect

You'll lead a high-performing team while wielding your Salesforce superpowers to craft game-changing enterprise solutions. You're not just an architect – you're a visionary who transforms business challenges into elegant solutions, from Marketing Tech to CPQ, CLM, and beyond.

Deep technical expertise combined with leadership prowess. You'll drive our Salesforce integration to new heights, scaling teams and solutions that keep GitLab ahead of the curve. If you're passionate about enterprise architecture, business needs, and love mentoring teams to greatness, we want you on our mission!

Bring your passion for MarTech, CPQ, CLM, License Management, Billing, and ERP – and let's build something extraordinary together! 

Responsibilities

• Business Partnership: Works with leadership within the cross-functional team and assists in roadmap planning.
• Salesforce Architecture & Foundations: Ascertain and communicate the company’s Salesforce requirements. Craft business and technology architecture in sync with our organizational objectives. Supervise the design and deployment of solutions, adhering to Salesforce best practices guidelines.
• User Experience & Platform Engagement: Propel user experience and design strategies throughout the enterprise to foster platform adoption.
• Technical & Functional Guidance: Work Closely with Business stakeholders, understand requirements and translate them to actionable solutions. Offer counsel and mentorship to Salesforce team members on technical and functional delivery.
• System Design & Oversight: Head Salesforce system design deliberations involving multiple teams, presenting alternative options, potential trade-offs, and impact assessments. Prioritize and implement enduring solutions that align with organizational goals.
• Development Practices & Integration: Maintain Enterprise Architecture standards and functional/technical solution architecture, encompassing environment management, testing, and Salesforce Platform utilization.
• Technical Delivery: Provide hands-on, expert-level technical assistance to delivery/engineering teams. Drives adoption of technology and process changes. Drive end to end delivery on large, complex, cross-functional projects across multiple systems or integrations with minimal oversight. Proactively provides recommendations for system improvements.
• Risk Mitigation & Issue Resolution: Proactively pinpoint and oversee risk zones across Salesforce landscape and ensure the Org is in good standing with best practices. Demonstrate commitment to issue resolution, ensuring program longevity and success.
• Strategic Alignment & Regulatory Adherence: Guarantee adherence to all governing regulations, organizational policies, and procedural guidelines like FEDRamp, GDPR, SOX etc.
• Mentorship: Build and manage global teams. Guide and coach team members. Mentor junior team members and model GitLab values for the team. Ability to delegate key tasks within the team to improve team efficiency and throughput
• Measure, monitor, and maintain team’s ability to meet or exceed Service Level Agreements (SLA), Objectives and Key Results (OKRs), and Key Performance Indicators (KPIs). Experience and comfort working in a culture of measurement

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline. A Master’s degree is advantageous.
• 5-7 years of experience implementing, configuring, customizing and integrating SaaS software for Lead to Cash Eg: Salesforce, Zuora Billing, Zuora Revenue, DocuSign CLM, Netsuite, Xactly etc.
• Application specific skills :
• Salesforce : Development experience with advanced Salesforce.com development tools and techniques (e.g. LWC, Apex Class, Triggers, Aura Components, Lightning Design System (LDS), Visualforce Pages, JavaScript, SOAP and REST APIs, SOQL, SOSL, Platform Events, Flows, Profiles, Roles, Lightning Pages etc.,)
• Billing Systems: CPQ, Billing, Revenue (Zuora, NetSuite, etc.)
• CLM: DocuSign CLM, Ironclad
• Middleware : Workato/Mulesoft/Dell Boomi etc.,
• Salesforce certifications such as Salesforce Certified Technical Architect or Salesforce Certified Application Architect/System Architect, CPQ Specialist is highly desirable.
• Exhibit strong security and confidentiality practices with systems that handle sensitive data. Experience partnering with internal information security and compliance teams. SOX experience is preferred.
• In-depth understanding of enterprise architecture standards, superior engineering practices, and the capabilities of the Salesforce platform.
• Exceptional communication skills, coupled with mentorship and problem-solving abilities.
• Flexibility to adapt to shifting priorities and the capability to deliver results in a dynamic setting.
• Be a self-starter, and thrive in a fast paced environment, customer centric and have the interpersonal skills necessary to manage business and technology relationships.
• Exceptional time management and prioritization skills, resilient under pressure, able to meet deadlines and able to work in a constantly changing environment.
• Proven ability to effectively lead and meet business objectives in a global, collaborative and high performance work environment
• Change management knowledge and ability to operate effectively in fast paced environment
• Demonstrated experience in vendor management and capacity planning in a fast growth environment
• Comfortable with ambiguity and fast change with an ability to adapt quickly and easily
• Proven ability to consistently and collaboratively resolve issues, mitigate roadblocks, and meet all financial and management goals on time. Will be a self-starter who maps own direction to succeed

About the Team

Our global team of seasoned Salesforce developers specializes in crafting comprehensive Lead-to-Cash solutions on the Salesforce platform. We transform complex business requirements into streamlined, efficient solutions that optimize the entire revenue lifecycle, from lead generation through payment collection.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off 
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.