Senior Service Delivery Engineer

GitHub helps organizations succeed by enabling them to build better software, together. Our GitHub Expert Services team is looking for a highly motivated and performant Senior DevOps Engineer to help customers modernize and improve software delivery. The ideal candidate will have the aptitude and passion to become a master of GitHub’s product capabilities and underlying technologies. This individual will solve challenges with many different technologies and work directly with our customers, as well as GitHub's internal teams.

Responsibilities

• Providing solutions to customer challenges: The primary responsibility of this role is to understand the goals of our customers and deliver effective solutions that address their challenges. Success in this role is marked by a strong focus on the customer and a demonstrated passion for solving complex technical challenges. You will learn the customers' pain points and work collaboratively with the customer, GitHub team members, and potentially the open source community to create solutions.
• Provide technical clarity: You will provide clarity to GitHub customers regarding an array of technologies. As such, you will need to understand GitHub tools and the platform well enough to balance critical technical solutions against client requirements to help make informed decisions with a focus on delivering high-quality, reusable solutions. Collaborating closely with colleagues, often pairing, is essential to creating great outcomes.
• Build tailored solutions: GitHub is the central platform our customers use to collaborate and ship software needed to achieve their mission. As such, this role requires active customer engagement and alignment in order to produce effective solutions. This may include building automation via a GitHub Apps or Actions, creating pipelines for Continuous Integration and Continuous Delivery, or even helping to automate the provisioning of infrastructure using IaaS tools such as Puppet, Chef, or CloudFormation. The challenges for each customer will differ, offering endless opportunities to grow.

Qualifications

• Minimum 8 years of hands-on experience in software development or in a DevOps role
• Minimum 5 years designing, implementing, and maintaining complex cloud-based infrastructure
• Experience with Git version control system and the GitHub Platform

Preferred Qualifications

• Hands-on experience with Azure
• Familiarity interacting with APIs, software development, and testing
• Experience in a customer-facing role
• Physically located on the East coast or Central time zone and able to travel to different customer sites as needed

Minimum salary of $104,400 to maximum $276,900

In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

Location: In this role, you can work remotely from anywhere in the United States.

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