Senior Product Manager-POS

Location: Gurgaon, India

Department: Product Platform

Experience: 8

Skills: Customer Feedback Analysis, Budget Management, Communication, Cross-functional Collaboration, Product Launch Management, Leadership, Product Lifecycle Management, Market Analysis, Problem-Solving, Product Strategy

• Own the long-term product vision, strategy, and roadmap for Cloud, Offline, Mobile, and Omnichannel POS within Ginesys One.
• Build deep understanding of retailers, store associates, market shifts, and global POS competition to identify whitespace and differentiated product bets.
• Prioritise roadmap investments using customer value, market opportunity, competitive advantage, revenue potential, and ROI; distinguish scalable needs from one-off customisation.
• Shape the modernisation and migration strategy for existing POS capabilities while protecting continuity for enterprise retailers.

• Reimagine core store journeys across billing, payments, promotions, loyalty, returns, inventory visibility, assisted selling, and endless aisle.
• Design seamless experiences across stores, e-commerce, marketplaces, and customer channels, including Mobile POS and checkout-anywhere experiences.
• Own product quality across speed, usability, reliability, offline resilience, multi-device environments, and high-volume enterprise store networks.

• Partner deeply with Engineering and Architecture on APIs, data flows, sync, security, performance, observability, extensibility, and backward compatibility.
• Ensure seamless integration with ERP, OMS, WMS, CRM, loyalty, payments, tax, e-commerce, and third- party retail ecosystems.
• Translate strategy into crisp requirements, prototypes, workflows, and measurable release outcomes; make sound trade-offs between speed, technical foundations, and long-term platform leverage.
• Lead cross-functional execution with Design, Engineering, QA, Customer Success, and Implementation from discovery through launch and adoption.

• Identify meaningful AI-native opportunities across checkout, associate assistance, store operations, recommendations, automation, fraud/risk, and customer experience.
• Use contemporary AI and rapid prototyping tools hands-on to validate concepts faster and explore intelligent assistance, natural-language interfaces, and agentic store workflows.
• Challenge legacy retail workflows and help define what an intelligent, connected store experience should look like for the next decade.

• Own measurable outcomes across adoption, usage depth, customer satisfaction, retention, revenue influence, and expansion.
• Define success metrics before launch, track post-launch performance, and use data and customer feedback to drive continuous improvement.
• Partner with Sales and Marketing on positioning, packaging, competitive differentiation, and monetisation; equip Customer Success and Support to drive adoption and customer value.

• 8–12 years of experience with significant core Product Management ownership of POS, store commerce, or mission-critical retail software.
• Must have hands-on product experience across Cloud POS, Offline POS, Mobile POS, and omnichannel retail journeys; experience with established POS / retail-tech players is strongly preferred.
• Deep understanding of store operations including billing, payments, promotions, loyalty, returns, inventory, taxation, devices, and associate workflows.
• Experience building enterprise-grade products requiring offline resilience, integrations, high availability, performance, security, and scale.
• Strong customer discovery, product strategy, commercial thinking, and ROI-based prioritisation with a track record of measurable business outcomes.
• Strong technical fluency across APIs, integrations, data flows, cloud architecture, sync models, and platform design.
• AI-first builder mindset and strong stakeholder influence across customers, Engineering, Design, Sales, Support, Implementation, and leadership.

• Not a feature-request coordinator for Sales or individual customers.
• Not a delivery manager measured only by shipping dates.
• Not a caretaker for a legacy POS product; the mandate is to challenge, modernise, and shape its future.

• Own one of Ginesys’s most strategic product surfaces, where retailers, store associates, and consumers meet.
• Shape the future of Cloud, Offline, Mobile, and Omnichannel POS across thousands of stores.
• Work directly with product leadership and leading retailers on platform modernisation, AI-native
• experiences, and intelligent store commerce.
• Build toward broader product leadership across Store Commerce, Omnichannel, and the Ginesys One platform.