Technical Engineer
Location: Dubai, Dubai, ae
Company Description
Established in 1982 as a leading Office Automation Solutions provider for the UAE and the wider region, GCG Enterprise Solutions is a turnkey tech solutions provider offering Print Solutions, IT Services, AV and Digital Transformation Solutions. Partnering with leading technology vendors, GCG creates bespoke solutions and services for key industry sectors.
Job Description
We are seeking a skilled and proactive Technical Engineer to provide dedicated technical support for printing infrastructure and Managed Print Services (MPS). The ideal candidate will possess proven expertise in installation, configuration, system upgrades, secure print deployment, and print server infrastructure management. The role is responsible for delivering installation configuration and second-level support for Print Management Solutions such as PaperCut, MyQ, SafeQ, and related platforms. The position requires prompt handling of customer incidents, effective troubleshooting, and coordination with centralized service teams to ensure optimal application and device performance. The Solution Support Engineer will play a key role in maintaining SLA compliance, ensuring operational continuity, and driving high levels of customer satisfaction through timely completing the new project and issue resolution and technical excellence.
- Install, configure, and support Print Management Solutions including PaperCut, MyQ, SafeQ
- Deploy and manage print servers, secure print environments, and authentication integrations (AD/LDAP)
- Provide first-level support and basic second-level support for Print Management Solutions including Papercut, MyQ, SafeQ, etc
- Perform system upgrades, patch management, and version migrations with minimal business disruption
- Monitor system performance, identify bottlenecks, and ensure high availability of enterprise applications.
- Act as the primary on-site technical point of contact for MPS-related issues
- Prepare technical documentation, SOPs, and knowledge transfer materials.
- Conduct user training and provide post-implementation support.
- Support continuous service improvement initiatives and follow standard service procedures
Qualifications
- Diploma in IT, Electronics, or a related field
- Bachelor’s degree in IT, Engineering, or equivalent practical experience
Additional Information
- 3-5 years of experience in Print Management Solutions, technical support, and implementation as support engineering
- Experience supporting Managed Print Services (MPS) in a customer-dedicated Print Management Solutions including PaperCut, MyQ Administer Office 365 environments
Skills & Abilities:
- Strong experience in Print Server Deployment & Secure Print Implementation
- Strong troubleshooting and problem-solving skills
- Good understanding of printing systems and MPS environments
- Basic knowledge of IT hardware, networks, and system troubleshooting
- Ability to coordinate effectively with internal teams and external vendors
- Strong documentation and reporting skills
- Customer-focused mindset with good communication skills
- Experienced in implementing and supporting Fleet Management Solutions ( FMA,KFSetc)
- Administer Office 365 environments, including user management, license administration, security configuration, and issue resolution
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