Software Engineer - Support Team

Location: Kraków, Województwo małopolskie, pl

Company Description

GGS IT Consulting helps organizations eliminate manual processes, streamline workflows, and drive measurable business results through Automation. We collaborate with industry-leading partners to provide high-quality technical services, specifically tailored to purpose-built compensation platforms. Our advanced software technology and proven methodologies accelerate operational efficiency, reduce costs, and enable data-driven decision-making. Companies worldwide trust GGS to transform how they work, unlocking sustainable growth and a competitive edge. Now, you can be part of it!

Job Description

We are looking for a tech-savvy and solution-oriented Software Engineer to join our Support team and help deliver seamless technical support in the area of business process automation. If you’re passionate about solving technical issues and eager to grow your expertise in low-code platforms and automation tools, this could be the perfect role for you. 

In this role, you will provide support for key automation platforms such as Oracle APEX, UiPath, and Microsoft Power Automate etc. You’ll be part of a collaborative team, working in a dynamic environment with a focus on delivering excellent service and driving continuous improvement.

Here’s what you get to do:

• Provide hands-on technical support for automation platforms including UiPath, Oracle APEX, Microsoft Power Automate, and workflow orchestration. 

• Manage and resolve technical inquiries via ticketing and communication platforms.

• Triage and troubleshoot technical issues using internal case tracking systems.

• Ensure timely support delivery in accordance with defined Service Level Agreements (SLAs).

• Collaborate with clients to gather information, resolve issues, or escalate as needed.

• Open to work in an afternoon shift model (12:00–20:00 CET) as part of our support structure.

Qualifications

• Solid experience with SQL (preferably Oracle PL/SQL).

• Ability to write queries and navigate relational database structures.

• Analytical mindset and strong problem-solving abilities.

• Self-organized and capable of working under pressure.

• Prior experience in IT support roles.

• Proficiency in English (minimum B2 level).

• Strong communication and time management skills.

• Curiosity and interest in low-code platforms, RPA tools, and workflow automation.

Nice to have:

• Experience with SSRS and SSIS, understanding of ITIL processes.

• Familiarity with Jira Service Desk or similar ticketing systems.

• Knowledge of Python, UiPath, Oracle, Microsoft technologies

• Knowledge of frontend technologies (HTML, CSS, JavaScript)

Additional Information

• Opportunities to grow your knowledge within your area of expertise 
• Friendly working atmosphere in a professional team 
• Employee-oriented working culture 
• Sports subscription 
• Subsidized English classes 
• Small teams
• International projects
• Free coffee
• Free fruits 
• Free breakfasts 
• Startup atmosphere 
• No dress code 
• Hands-on experience in a variety of marketing functions
• Opportunities to take ownership of projects and grow your skills
• Mentorship and guidance from experienced marketing professionals