IT Field Support Analyst

Location: Vaughan, Ontario

Time Type: Full time

Job Description

Role Summary

The IT Field Support Analyst serves as the primary "Face of IT" for our regional business units. Reporting to the IT Service Support Regional Manager, you will provide high-level technical administration, network maintenance, and Level 2 support. You will act as a strategic liaison, bridging the gap between technical infrastructure and end-user productivity.

Key Responsibilities

• Technical Support: Provide expert desk-side and remote assistance for hardware, systems software, and complex network configurations.

• Infrastructure Management: Administer computing environments and resolve single or cross-technology incidents independently.

• Strategic Liaison: Build strong relationships with senior business unit management to align IT services with regional goals.

• System Implementation: Evaluate and design new systems to enhance operations; provide technical consulting for upgrades and production systems.

• Compliance & Assets: Enforce IT policies, maintain asset inventory (leases/contracts), and update knowledge base solutions.

• Escalation Lead: Manage non-resolvable issues by coordinating with higher-level teams and leading customer expectation management.

Qualifications & Competencies

• Education: Graduate degree in Computer Science, Engineering, or a related IT focus.

• Experience: 2-3 years of end-user service experience within large-scale, complex organizations.

• Certifications: A+ and MCSA certifications are highly preferred.

• Technical Depth: Strong knowledge of emerging hardware/software technologies, IT architecture, and governance.

• Leadership: Proven ability to manage diverse constituencies and maintain service levels under high-pressure, mission-critical timelines.

• Soft Skills: Assertive problem-solver with a strong customer-service orientation and the ability to build relationships at the executive level.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected]

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.