Software Automation QA Engineer - Mac

Who Are We?  
We are a team that brought you Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner, dedicated to providing cybersecurity, privacy, and identity protection to over 500 million users in 150 countries. At Gen, we offer flexible working options, generous time off, and competitive benefits in a diverse and inclusive environment where every team member is valued and celebrated. If you are smart, fearless, and dedicated, join us to power Digital Freedom and help consumers take control of their digital lives. 
 
How We Work? 
We love to work together and collaborate in our teams, which is why we opted for a hybrid model, allowing us to work from the office 2-3 times per week. 


Mission and Goals
The mission of GEN’s Consumer Digital Safety Segment is to protect our customers’ information, identities, devices, homes, and families with GEN technology solutions. Every day we protect more than 50 million consumers and small businesses in over 60 countries around the globe. GEN's broad array of industry-leading, award-winning technologies include device protection for PC, Mac and mobile (iOS and Android), secure backup, password management, and parental controls. Norton recently developed a new set of innovative technologies to protect internet-connected devices and families in the home (IoT). GEN has also joined forces to provide the broadest set of digital safety solutions by leveraging GEN’s comprehensive Identity Protection Services.
 

Objectives

• Design and implement Python-based automation scripts to improve operational efficiency.

• Automate repetitive tasks, such as system monitoring, application deployments, and data processing.

• Conduct thorough manual testing of Mac OS applications to identify bugs, performance issues, and ensure quality

• Write and execute detailed test cases to ensure functionality and usability across multiple environments.

• Work closely with developers to troubleshoot issues, reproduce bugs, and verify fixes

• Gather, process, and analyze product telemetry data to uncover trends and performance insights.

• Develop scripts for telemetry data extraction and visualization to support data-driven decision-making.

• Provide stakeholders with actionable insights based on telemetry data to optimize product performance.

• Engage with cross-functional teams, including developers, product managers, and QA engineers, to improve workflows and product quality.
   

Competencies

• As a seasoned Agile Software Development Engineer, you will be part of a team that creates popular market-leading security products.

• Participate in Agile development activities including sprint planning, stand-ups, retrospectives, and demos.

• A keen eye for detail to identify and report software issues, along with the ability to collaborate with the team to resolve them.

• Proficiency in data analysis using Python libraries  and experience working with large datasets.

• Strong communication skills to present insights and work collaboratively with cross-functional teams.

• BS/MS in Computer Science or related field

• 3+ years of QA certification, inclusive of hands-on programming experience building automated tests and test tools.

• Strong working knowledge on Mac/Unix systems.

Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Gen strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds. 

We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency. 

Gen complies with all anti-discrimination laws. 

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.