Principal Site Reliability Engineer

Are you looking for a job that can help make the world a safer place? Gen Digital is leader in cyber-security, innovation and technology. Our award-winning Norton, Avast, AVG & CCleaner products protect hundreds of millions of people around the world while LifeLock provides its members identity theft protection, which is intended to detect fraudulent activity, including applications for various credit and non-credit related services. 

We love collaborating within our teams, which is why we've adopted a hybrid model allowing us to work from the office 2–3 times per week.

Our mission is to ensure the stability, security, and high availability of a dynamic micro-service architecture in AWS. We aim to build resilient infrastructure, driving best practices in automation, monitoring, and scalability. Through collaboration with teams like Product, Engineering, TechOps, and Security, we are dedicated to operational excellence and providing a reliable environment for business applications.

Goals:

-       Ensure high availability and security by maintaining a robust AWS and Azure cloud infrastructure for optimal performance in development and production environments.

-       Enhance automation by streamlining configuration management and deployment processes with modern tools to improve efficiency.

-       Optimize application performance through advanced monitoring and analytics to proactively resolve issues and ensure reliability.

-       Foster collaboration and best practices by working with cross-functional teams to establish standards in system architecture and DevOps culture.

Essential Duties and Responsibilities:

-       Ensure System Reliability: Maintain high availability, security, and performance of production and development environments for applications using AWS and various technologies (NodeJS, Spring Boot, Java, Python).

-       Automate and Optimize Processes: Write code to automate configuration management and develop CI/CD pipelines using tools like Terraform, Chef, and Jenkins while optimizing performance through log analytics and monitoring tools.

-       Establish Best Practices: Standardize build patterns, document processes, and ensure applications are fully patched and up to date while collaborating with development teams to enhance system architecture and scalability.

-       Foster Collaboration and Support: Promote a DevOps culture by building relationships across teams and participating in a rotating 24/7 on-call support schedule for production systems.

Required Qualifications:

-       Bachelor’s degree in computer science or information systems, or equivalent education and experience.

-       Extensive experience with Linux installation and patch management.

-       Proficiency in configuration management tools and techniques, including TeamCity, Kotlin, Jenkins, Groovy, Chef, Puppet, Ansible, Docker, CloudFormation, or Terraform.

-       Experience in building, testing, deploying, and managing scalable cloud-based infrastructure in medium to large enterprises.

-       Solid background in building, securing, and scaling AWS infrastructure and resources.

-       Familiarity with source code management systems like GitHub or Bitbucket, including branching and release strategies.

-       Programming/scripting skills in languages such as Python, Kotlin, JavaScript, Java, Perl, PHP, Ruby, or Bash.

-       Experience deploying and operating business applications in containerized environments, such as ECS, Kubernetes, or OpenShift.

-       Background in high availability environments and scalable applications.

Preferred Qualifications:

-       Experience with application performance management tools (e.g., Dynatrace, AppDynamics).

-       Skills in creating dashboards, logging, alerting, and observability solutions using log analytics tools like CloudWatch, SumoLogic, Splunk, or Dynatrace.

-       Familiarity with container development and orchestration technologies (e.g., ECS, Kubernetes, Docker).

-       Knowledge of PCI-DSS or experience in a regulated industry.

-       Expertise in cloud-native relational and/or NoSQL databases.

Benefits: 

-       Annual bonus scheme.

-       Unlimited PTO (paid time off) and flexible working hours.

-       Opportunity to join a major global tech company listed on the S&P 500.

-       Chance to learn and work with the best in the Digital Security industry.

-       Cafeteria points provided by Benefit Plus (meal plan, pension insurance, travel, free time activities, multisport card, and more).

-       Tuition reimbursement for job-related courses.

-       Learning and Development plan.

-       Sustainable home improvement bonus.

-       Wellness/Fitness Reimbursement Program.

-       Mac/Windows laptop and mobile phone.

Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Gen strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds. 

We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency. 

Gen complies with all anti-discrimination laws. 

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.