Sr. Staff Engineer

GEICO is seeking an experienced Engineer with a passion for building high-performance, low maintenance, zero-downtime platforms, and applications. You will help drive our insurance business transformation as we transition from a traditional IT model to a tech organization with engineering excellence as its mission, while co-creating the culture of psychological safety and continuous improvement.

As a Senior Staff Engineer, you will:

• Provides leadership to engineering teams utilizing best practices for Voice and related technologies
• Owns complete solutions across the entire life cycle while utilizing strong problem-solving ability
• Influences and builds vision with product managers, team members, customers, and other engineering teams to solve complex problems for building enterprise class business applications
• Holds accountability for the quality, usability, and performance of the solutions
• Leads design sessions and code reviews to elevate the quality of engineering across the organization

• Mentors junior team members in Voice and related technologies
• Shares best practices and improves processes within and across teams utilizing documentation and knowledge sharing sessions

• Understand Business requirements to translate them into technical solutionsAnalyze cost and forecast, incorporating them into business plans
• Determine and support resource requirements, evaluate operational processes, measure outcomes to ensure desired results, and demonstrate adaptability and sponsoring continuous learning

Qualifications

• Exemplary ability to design, perform experiments, and influence engineering direction and product roadmap
• Experience partnering with engineering teams and transferring research to production
• Track-record of publications history in credible conferences and journals
• Experience with continuous delivery and infrastructure as code
• In-depth knowledge of CS data structures and algorithms
• Experience solving analytical problems with quantitative approaches 
• Ability to excel in a fast-paced, startup-like environment
• Knowledge of developer tooling across the software development life cycle (task management, source code, building, deployment, operations, real-time communication)
• Fluency and specialization with at least two modern languages such as Java, Python or C# including object-oriented design
• Experience with micro-services oriented architecture and extensible REST APIs
• Experience building the architecture and design (architecture, design patterns, reliability, and scaling) of new and current systems
• Fluency in DevOps Concepts, Cloud Architecture, and Azure DevOps Operational Framework
• Experience in leveraging PowerShell scripting 
• Experience in existing Operational Portals such as AWS Console
• Experience with application monitoring tools and performance assessments
• In depth knowledge of Datacenter structure, capabilities, and offerings, including the AWS platform, and its native services including the AWS platform and its native services
• Experience in security protocols and products: Understanding of Active Directory, Windows Authentication, SAML, OAuth
• Experience in AWS Network (Subscription, Security zoning, etc.)
• Strong Troubleshooting skills for all aspects of the Contact Center Platforms and required to be on call for production support
• Highly proficient in architecture assessment and proposals. Designs and implements Amazon Connect Contact Flows according to the business needs and the best practices. Preferred Languages, Node.js, .Net, Python

Experience

• 10+ years of experience in Contact Center Technologies
• 8+ years of architecture, design, development, deployment, integration, configuration  
• 6+ years of experience in open source frameworks is desired
• 4+ Years of experience in Voice Structure, Capabilities & Offerings, including the AWS and Cisco platforms  
• 3+ years of people management experience   
• AWS Certifications (Associate, Professional, Specialty level) or Cisco CCIE or CCNP Collaboration is preferred 
• 2+ years of experience in Quality Management Systems is desired

Education

Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience

Benefits:

As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

• Premier Medical, Dental and Vision Insurance with no waiting period**
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures

*Benefits may be different by location.  Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.