Senior Operations Digital Learning Developer

Job Summary: We are seeking a creative, forward thinking digital learning designer to join our team to help foster positive disruption to develop engaging, interactive, learner-centric experiences for our Operations call centers supporting GEICO Sales, Service, and Claims.

The ideal candidate will be responsible for designing and developing multimedia learning content including eLearning, blended learning, instructional videos, interactive software simulations, and microlearning solutions that incorporate modern learning technologies, methodologies and best practices.  These learning solutions will be part of wholistic, multi-week new hire programs. The incumbent will be part of a larger project team focused on new hire transformation wholistically.

The incumbent will collaborate closely with business subject matter experts and other instructional designers to assess the business problem and expertly apply modern design practices to elevate thinking, challenge status quo and create innovative learning solutions, that meet the needs of our diverse, evolving, business workforce.

Key Responsibilities: 

• Design and Develop Learning Solutions: Create visually compelling and instructionally sound digital learning experiences including e-learning courses, micro learning modules, instructional videos, complex software simulations, gamified learning or other approaches to meet the evolving needs of the modern learner. 
• Data Orientation:  Uses business and learning delivery data to inform learning design and development.
• Multimedia Creation: Design and develop multimedia elements such as graphics, animations videos, or audio content to enhance learner engagement and retention.
• User-Centered Design: Use instructional design principles along with UX/UI design best practices to create learner centric experiences that are engaging, accessible, and easy to navigate.  Shifts learning focus from trainer delivered to learner-centered models that promote engagement, self-paced learning, and real-world application.
• Learning Management System (LMS) Integration: Ensure all digital content is optimized for, and properly integrated into the GEICO’s LMS (Workday) or other delivery platforms (TBD) supporting various formats (e.g., SCORM, xAPI).
• Stay Updated on Industry Trends: Keep pace with the latest trends, tools and technologies in digital learning and apply best practices in instructional design. Deep understanding and application of adult learning theory.
• Technical Proficiency: Resolves complex technical challenges, including technical support for digital adoption software.  
• Stakeholder Collaboration: Work with instructional designers (ISDs), SMEs, eLearning developers, facilitators, and management to ensure learning solution accuracy and relevancy, while executing plans that meet business objectives. 
• Project Management: Leads multiple projects through the appropriate agile planning, analysis, design, development, and publication while acting as a peer mentor, providing feedback, guidance, and support to team members.  

Qualifications

• Minimum 5 to 7 years of corporate experience with developing highly technical digital learning solutions.
• Bachelor's degree in instructional/graphic design, instructional technology, digital media design, user experience/user interface, learning and development or related fields.

• Demonstrated knowledge applying modern learning techniques including digital learning tools, instructional design, and learner experience design & learning management systems to learning solutions
• Highly proficiency using e-learning development software and virtual collaboration tools.
• Excellent project management skills with the ability to lead multiple initiatives simultaneously while motivating teams to meet deadlines.
• Demonstrated experience in delivering innovative learning solutions leading to improved learning outcomes.
• Ability to work independently and as a part of a team in an agile environment.
• Creative and forward-thinking mindset with a passion for innovation, positive disruption and learning and development.
• Extensive software experience with expert proficiency in four or more tools: Articulate Storyline, HTML5, JavaScript, Adobe Creative Suite, Video/Audio production, and Gamification Platforms.
• Proven and extensive portfolio showcasing digital learning design solutions.

Preferred

• Experience creating modern learning solutions for large scale call center environments.
• Experience designing for Millennial and Gen Z audiences with innovative solutions.
• Experience with Workday LMS features such as campaigns, programs, courses, lessons and customization.
• Experience with designing for VR/AR application
• Experience with AI design-based content design and development tools

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Benefits:

As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

• Premier Medical, Dental and Vision Insurance with no waiting period**
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures

*Benefits may be different by location.  Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.