Senior Manager, Software Engineering (SRE Availability, Incident & Change Management)

Senior Manager, Software Engineering (SRE Availability, Incident & Change Management)   

Position Summary    

GEICO is seeking an experienced Senior Manager with a passion for building high performance, low-latency platforms, and applications. You will build and manage a team of engineers with a deep focus on delivering enterprise-wide product to operate in a highly performant and efficient way. You will help drive our insurance business transformation as we redefine experiences for our customers.   

Position Description    

Our Senior Manager is an engineering leader who works with the engineering staff to innovate and build new engineering solutions, improve and enhance existing solutions and leverage them to solve critical operational problems. A Senior Manager will lead strategy and execution of a technical roadmap focusing on increasing product delivery velocity and unlocking new engineering capabilities. The ideal candidate has deep technical expertise to improve application performance, capacity benchmarking, improve availability and reliability, design and evolve cloud infrastructure and architecture.   

Position Responsibilities    

As a Senior Manager, you will:    

• Collaborate with the Director to manage project dependencies, negotiate delivery dates, and ensure the timely completion of projects  
• Identify and address project risks, presenting implementable solutions or alternatives  
• ​Understand how requirements and design choices may impact systems across multiple areas    
• ​Initiate and support performance evaluation of team members  
• Craft fully compliant quality documentation    
• Collaborate with the product teams to understand their pain points around performance, resiliency and formulate strategies to address recurring issues in a sustainable way     
• ​Cultivate a culture of motivation and achievement, building and maintaining trustful relationships with team members  
• ​Address technical or analytical skill gaps, challenging team members to share knowledge and learn new technologies  
• Constantly up to date with current software engineering best practices  
• ​Craft and deliver persuasive arguments to drive projects for process improvement, cost leadership, and customer experience enhancement  
• Manage up to leadership and provide feedback when necessary  
• ​Develop and be accountable for the team budget, reporting on results achieved at regular intervals  
• Mindset of efficiency and utilization improvements  
• Contribute significantly to the team planning process, including surfacing team’s proposals  
• Ability to construct roadmaps, manage and translate projects into deliverables, adjust priorities, and be able to understand and adjust the team capacity as needed  

Qualifications    

• Fluency in at least one modern language such as Go, Java, and Python (Go/Python preferred) 
• Hands-on developing software at least 10-20% of the time 
• Experience with open-source software is a plus  
• Working knowledge of functional and object-oriented development paradigms, and design patterns  
• Passionate for all things testing (unit, integration, functional, performance, etc.)   
• Strong foundation in algorithms, data structures, and core computer science concepts   
• Implemented RESTful and GRPC services, event driven architectures, microservices and libraries  
• Knowledge of cloud computing technologies and concepts (SaaS, PaaS, IaaS, etc.)   
• Knowledge of Cloud platforms (AWS, GCP, Azure etc.)     
• Experience with application monitoring tools and performance assessments   
• Understanding of SQL, and NoSQL databases, including stateful services management and storage  
• Understanding of networking, caches, key/value stores, load balancing, global load balancing, queues, DNS and CDN  
• Ability to construct, interpret, and apply metrics for decision-making, prioritization, and progress visibility  
• Strong site reliability engineering principles  
• Strong passion for technology and engineering excellence  
• Exceptional leadership and communication skills  
• Effective negotiation abilities  
• Adaptability and capacity for learning technical concepts quickly  
• Commitment to fostering a culture of trust, accountability, and continuous improvement  
• Strategic thinking and the ability to drive projects for positive change  
• One or more of the following or relevant certifications are a plus but not required:  
  • AWS Certified DevOps Engineer 
  • Google Professional Cloud DevOps Engineer 

 Experience    

• 8+ years of experience in leadership position
• 8+ years of leading a Site Reliability Engineering team
• 6+ years of professional software engineering experience, including software development lifecycle best practices.  
• 5+ years of development in a large-scale, mission-critical environment
• 5+ years of hands-on work experience supervising personnel in a technical environment.
• 5+ years of experience with one of the public cloud - AWS, GCP, Azure, or another cloud service
• 2+ years' experience with automated testing including Unit, Integration, and End-to-End functional testing.

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Education    

• ​​Bachelor’s degree in information technology or related field, or equivalent experience    

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Annual Salary

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

Benefits:

As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

• Premier Medical, Dental and Vision Insurance with no waiting period**
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures

*Benefits may be different by location.  Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.