Senior Change Management Ops Engineer - REMOTE ,

Position Description:

Our Senior Change Management Ops Engineer is a key member of the Mobility Engineering Operations staff working across the organization to provide a friction-less experience to our customers and maintain the highest standards of protection and availability. Our team thrives and succeeds in delivering high quality technology products and services in a hyper-growth environment where priorities shift quickly. The ideal candidate has broad and deep technical knowledge, typically ranging from front-end UIs through back-end systems and all points in between.

Position Responsibilities: 

​​As a Senior Change Management Ops Engineer you will: 

• ​Scope, design, and build scalable, resilient distributed systems for Change Management

• ​Build product definition and leverage your technical skills to drive towards the right solution 

• ​Engage in cross-functional collaboration throughout the entire software lifecycle 

• ​Lead in design sessions and code reviews with peers to elevate the quality of engineering across the organization 

• ​Define, create, and support reusable application components/patterns from a business and technology perspective 

• ​Utilize programming languages like JavaScript, TypeScript, Objective C, C#, Dart, Python, SQL, and NoSQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of Azure tools and services

• Debug application code and troubleshoot interface software

• ​Mentor other engineers  

• ​Consistently share best practices and improve processes within and across teams 

• Assume ownership of existing business processes and services 

• Drive enhancement and continuously improve the quality of servicers and end user experience 

• Support projects migrating from existing platforms to new platforms

• Engage in cross-functional collaboration throughout the entire software lifecycle   

• Work with senior engineers to define the technical architecture and support the implementation of new hardware standards/services from technical perspective

• Support projects migrating from existing platforms to new platforms

• Build product definition and use your technical skills to drive towards the right solution  

• Analysis and Estimation skills

• Drive proof of concepts to test new technologies with hardware and software, working closely with cyber, network, and telecommunication teams

• Assure 24x7 operations and stability of services with high regard for end user experience

• Support the creation of the enterprise level roadmap in terms of supporting multiple vendors for future business demands

• Scope, design, and build scalable, resilient systems

• Provide knowledge share, mentoring, and systems training to junior team members as needed

• Consistently share best practices, and improve processes within and across teams

• Contribute to significant business initiatives, attend scrum meetings, and give presentations   

• Solve difficult problems, learn new technologies, and push the boundaries of what is possible  

Qualifications:

• Experience in change management strategy development

• Risk Identification and mitigation

• Communication planning and execution

• Change progress monitoring and evaluation

• Basic working knowledge of hardware Windows OS/Apple OS

• Basic experience with installation, configuration, and management of hardware/software

• Basic experience with Active Directory and Azure AD  

• Experience working with vendors for technical support 

• Basic understanding of the security and compliance needs of the business and how they apply to certificates and secure communication  

• Basic understanding of Virtual and Cloud infrastructures  

• Basic understanding of networking protocols, devices, and telephony

• Basic understanding and ability to correlate alerts into problem resolutions, including custom alerts with thresholds for greater availability and stability

• Strong problem-solving and analytical skills 

• Strong oral and written communication skills 

• Ability to excel in a fast-paced environment 

 Experience:

• 4+ years of experience with architecture and design 

• 4+ years of experience with AWS, GCP, Azure, or another cloud service 

• 2+ years of experience in open-source frameworks 

• 2+ years of experience with any scripting and API integration

Education:

• Bachelor’s degree in computer science, Information Systems, or equivalent education or work experience 

• Certified Change Management Professional (CCMP) or equivalent

Annual Salary

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

Benefits:

As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

• Premier Medical, Dental and Vision Insurance with no waiting period**
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures

*Benefits may be different by location.  Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.