Software Support Engineer

Location: Remote

Time Type: Full time

Job Description

Job Description Summary

Job Description

Software Support Engineer

GE Vernova is looking for an exceptional Software Support Engineer to join our Support Services team based in Oslo, Norway.

GE Vernova - The Energy to Change the World

With over 130 years of experience and proven innovation, GE Vernova is leading a new era of energy. We are electrifying the world while working to decarbonize it. Our name reflects our mission. “GE” carries a legacy of quality and ingenuity. “Ver” signals Earth’s lush ecosystems, while “Nova” nods to a new era of lower-carbon energy we are helping to deliver.

Focused on the future, GE Vernova is accelerating the shift to reliable, affordable, and sustainable energy. We help customers power economies and deliver electricity vital to health, safety, and quality of life.

Role Overview

The Software Support Engineer will provide expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a digital focus.

Your Impact

• Troubleshoot and resolve complex technical issues across GE Digital solutions, ensuring seamless performance of cloud and on‑premise systems, connectivity, data flow, and integration with enterprise platforms.
• Support customers by diagnosing configuration, UI, communication, and software performance challenges, delivering clear technical guidance and building trusted relationships.
• Apply broad technical knowledge and established procedures to provide effective solutions while escalating appropriately and collaborating with senior team members when needed.
• Contribute to reliable 24/7 customer support by participating in on‑call rotations and providing timely, high-quality technical assistance.
• Work closely with cross‑functional teams to share insights, exchange technical information, and drive continuous improvement in customer experience.
• Strengthen team effectiveness by understanding how your work contributes to shared goals and proactively supporting colleagues in issue resolution.
• Deliver hands-on support on-site in Nydalen, Oslo, ensuring responsive, high-impact technical assistance where it matters most.

What Success Looks Like in This Role

The ideal candidate is a technically strong and service‑minded support engineer with experience in digital/EMS environments, excellent communication skills, and the ability to solve complex issues across modern software, cloud, and enterprise-integrated systems with:

• A background in Digital Customer Support Engineering with knowledge equivalent to a bachelor's degree or similar practical experience.
• Experience working with EMS systems and confidence troubleshooting software, connectivity, and customer-side issues.
• Strong communication skills with the ability to clearly document, plan, and execute support activities.
• Familiarity with modern development and deployment technologies such as Docker, Jenkins, GitHub, Kubernetes, or Oracle (desirable).
• Hands-on experience with e‑terra or a willingness to rapidly learn and master GE‑specific tools and platforms.

Our Culture

Every action shapes our future. That’s why our north star is a culture of impact, where everyone is empowered to thrive and achieve.

Addressing the urgent need to build a more sustainable electric power system while improving the trajectory of climate change emissions are global priorities, and we take our responsibility seriously. That is our mission at GE Vernova: continuing to electrify to thrive and decarbonize the world We play a significant role in leading a new era of energy.

Our technology helps generate approximately twenty-five percent of the world’s electricity today, and we are working to power the rest. If we want the future of energy to be different, then join us and be the difference. Together, we are the Energy of Change!

We're determined to be the best place to grow

We believe that strong careers are built on a variety of experiences, strong connections, and continuous development. We’re committed to providing you the tools to navigate and shape a strong career journey that aligns with a healthy work-life balance. No two careers are the same, and yours should reflect your personal and professional goals. Your people leader and trusted mentors will support you through navigating your journey.

We also prioritize fair pay, performance-based rewards, and wellbeing programs for you and your family. With opportunities to move across teams and functions, your career can keep evolving while sustainability stays at the core of everything we do.

Inclusion & Diversity 

We are passionate about creating an inclusive work environment. By valuing the ideas and contributions of a diverse workforce we help inspire others to grow, succeed, and raise the bar for everyone.

As an equal opportunity and affirmative action employer, GE Vernova is committed to support disadvantaged groups whilst providing equal opportunities for both GE Vernova associates and applicants alike.

Join us at GE Vernova where results can be achieved by embracing a community of belonging.

Due to the high volume of candidates we receive, we will only contact successful applicants for the interview stage.

Additional Information