Principal Engineer Commercial & Services

Location: Bengaluru

Time Type: Full time

Job Description

Job Description Summary

We are seeking a highly skilled Principal Engineer to lead the technical design, architecture, and delivery of our Commercial & Services solutions across our global industrial operations. This role is the technical backbone of our Commercial & Services digitalization and defines the optimization of the strategy for the business function, ensuring our production systems and platforms are engineered for scalability, reliability, and innovation.
The Principal Engineer will drive technical excellence across Commercial CRM, Commerce, CPQ, and field services functions to support excellence in Commercial Opportunity engagement, Commerce revenue generation and field service execution for the Wind segment in GE Vernova.

Job Description

ESSENTIAL RESPONSIBILITIES

 

• Define and own the technical architecture, standards, and engineering roadmap for Commercial and Services systems, ensuring alignment with enterprise IT strategy and operational objectives.

• Lead the design, development, and implementation of commercial and services solutions including CRM (Salesforce), Commerce (Salesforce), CPQ (Conga), Salesforce Field Service.

• Architect and oversee integration patterns and data flows across commercial systems and services systems, leveraging Boomi middleware to ensure seamless connectivity and data integrity across the enterprise landscape.

• Partner with commercial and services operational technology teams to translate complex business requirements into scalable, robust technical solutions.

• Support the Commercial and Services transformation programs technical perspective, ensuring cybersecurity, and industrial IoT best practices are embedded in solution design.

• Establish and enforce engineering best practices, code quality standards, and technical governance across the commercial and services technology portfolio.

• Lead technical evaluation, selection, and integration of new technologies including AI/ML, leveraging of enterprise platform agentic solutions (ie Agentforce) and advanced analytics to continuously improve commercial and services outcomes.

• Operationalize engineering processes to ensure continuous adaptation and improvement of solutions to maximize business value and services performance.

• Drive an innovation culture through application of automation and AI to improve commercial outcomes, and services excellence.

 

QUALIFICATIONS / REQUIREMENTS

 

• Extensive engineering experience with CRM & B2B Commerce systems (Salesforce preferred), field service platforms (Salesforce preferred).

• Deep technical expertise in commercial and services processes from ITO to OTR.

• Proven experience designing and delivering large-scale integration architectures for global organizations.

• Strong understanding of ITO to OTR processes, services functions— with direct experience in Salesforce platforms.

• Hands-on experience with implementing (gen)AI solutions at scale

• Demonstrated ability to drive technical decisions in a global, matrixed organization.

• Excellent technical communication skills with the ability to articulate complex engineering concepts clearly to both technical and business stakeholders.

 

DESIRED CHARACTERISTICS

 

• High energy, self-motivated, and passionate about commercial and services operational excellence.

• Strong quantitative, analytical, and problem resolution skills with a hands-on engineering mindset — comfortable working at both architectural and implementation levels.

• Lean understanding and mindset with experience applying continuous improvement principles to technology delivery and services operations.

• Curiosity and drive to explore emerging technologies and apply them pragmatically to industrial challenges.

• Collaborative, able to build strong relationships across engineering, operations, and business functions in a global, diverse organization.

• Working knowledge of Leankor w/Salesforce a plus.

Additional Information