Lead Production Support Specialist
Location: Stafford
Time Type: Full time
Job Description
Job Description Summary
Job Description
Purpose of the Job:
L3 support on current and legacy production products
Role & Responsibilities:
- Support internal audits and enforce adherence to documented policies and procedures to uphold quality of designs.
- Continual improvement of documented policies and procedures, creation of new procedures where necessary.
- Close Liaison with Hardware Engineers within the R&D Hardware CoE Team, and other engineering departments such as software and applications will be expected.
- Coach and Mentor other team members for general departmental activities and personal development.
- Lead departmental weekly team meetings for review of blockstock, inventory control, project work, PSR completion, workload review and KPI’s adherence.
- Manage and complete actions assigned from the Engineering assistance management tool (JIRA).
- Maintaining data collection tools.
- Assist with other additional tasks at the manager discretion
- Lead manufacturing investigation issues and promote changes through the Test Engineering team
- Support PCB and Product build during NPI actively lead during introduction
- Propose and validate problem solutions
- Analyze the results to provide monthly failure trend analysis
- Escalate issues using the correct internal Processes, lead teams during resolution of issues
- Support action plan to investigate key identified issues
Requirements:
- Degree qualified in relevant discipline with 4 years+ of experience preferred
- HND In Electronics and 10 years of experience accepted
- Computer literate
- Proven experience in fault finding and root cause analysis, lead Investigations and complete full implementation to the timescales provided by the business
- Detailed knowledge of existing and future test philosophies
- Proven High level Experience and knowledge of electronic hardware, ability to understand circuit designs, propose support solutions and diagnose to component level.
- Ability to liaise technically with other technical departments if escalation to L4 is required
- Proven Experience in PCB assembly problems and solutions & leading cross functional teams for problem solving
Additional Information
Relocation Assistance Provided: No
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