Sr Operations Program Manager - Global Services & Delivery - Research Board - Global Enterprise

Sr Operations Program Manager – Global Services & Delivery – Research Board – Global Enterprise

About the role:

Global Enterprise Research Board is a newly formed team within Gartner dedicated to serving technology executives at the world’s largest, most complex organizations (global companies and government agencies). We deliver to the senior most GTS executives within these organizations. Our clients face daunting obstacles including disruption from startups, the rise of entirely new business models, geopolitical headwinds, and massive re-organizational efforts. The mission of the GE – RB is simple: to carry out the big picture, forward-looking conceptual thinking about such obstacles that CIOs, CTOs, CISOs, and other technology executives faced with pressing strategic concerns do not always have the time or bandwidth to do.

What you will do:                                                                  

• Improve service activity and drive higher client retention by working with the GE – RB  stakeholders/Leadership Team as well as Community Guided and GS&D Strategic Ops Teams to research, develop, and implement new change/strategic programs and the accompanying change management activities as they align to People, Process, Technology/Systems and Data & Analytics to improve the client experience.
• Lead Project Management activities related to Strategic Ops programs, including the management/oversight of the entire portfolio of projects, in addition to active management of specific projects.
• Partner with Global Services & Delivery teams to ensure Service Leaders is aware and included in central-driven programs and technology/tools (e.g. Speed to Value) and aligned with Gartner’s overall digital-first strategy.
• Perform Program and Project Management for workstream/initiatives related to Strategic Ops such as: collaborate with Team Leaders to identify top priorities/business problems, create project charters/plans, organize and manage work stream content, mitigate risk, develop action items, monitor resource and budget allocations and track closure, overall portfolio management, assessment of how much change management the BUs can manage, and the successful delivery of predetermined outcomes.
• Ensure that all initiatives (local or WW) are either global in nature, or are in line with our global strategic plan; collaborate across sales, marketing, product, research and advisory, to bring solutions to our service teams in a coordinated way.
• Create opportunities to develop new tools, processes (vs Recommend potential opportunities for new or improved processes).
• Partner with D&A team in India and GS&O team to align on key business metrics; PowerBI dashboards – help get maximum leverage from common team (contribute to the development of scalable/repeatable programs).
• Proactively identify value-add activities, areas to enhance the client experience, and overall operational efficiencies.
• Make prioritization decisions based on estimated return and/or benefit to the business.
• Develop an effective working relationship with all key stakeholders to support the continual gathering of information, feedback and input from them in order drive curriculum development/evolution.

What you will need:

• 7+ years business experience in Client Service, Professional Development, Business Operations and/or PMO management
• Bachelor's degree required.
• Strong business process experience including the ability to liaise/translate between technical providers and the business units we support in order that the business’s needs are effectively addressed.
• Comfortable operating in a rapidly changing and complex enterprise environment; able to pivot strategically without losing momentum.
• Able to manage multiple stakeholders across different teams.
• Strong project management experience.
• Ability to develop and execute operational strategies at a portfolio level, and to develop/establish the framework, infrastructure and process to support those strategies.
• Trains and mentors associates on technical skills.
• Competent to work at a high level in knowledge area/function as an advanced contributor.
• Strong problem-solving skills, applied frameworks and methodologies.
• Ability work productively and independently without prescriptive direction / oversight.

**This role is remote however the right candidate must live close to one of our COE's: Stamford, CT, Irving, TX or Ft.Myers, FL**

Benefits:

Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 92,000 USD - 130,500 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:88667

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